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INTRODUCTION | |
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Welcome to the Changing World of Work | |
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The New Economy | |
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The New Organization | |
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The New Employee | |
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Managing Organizations and People: Who, What, and Why? | |
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Managers and Their Terrain | |
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Multiple Perspectives on What Managers Do | |
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Assessing Managerial Effectiveness | |
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Coming Attractions: A Guide to the Book | |
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Decision and Monitoring Systems | |
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Making Decisions | |
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How Should Decisions Be Made? | |
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Who Should Make Decisions? | |
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How Are Decisions Actually Made in Organizations? | |
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What Can Managers Do to Improve | |
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Their Decision Making? | |
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Assessing the Environment | |
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Defining the Environment | |
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Major Sources of Environmental Uncertainty | |
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Environmental Scanning | |
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Environmental Scanning Tools | |
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Ethical Issues in Environmental Scanning | |
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Strategies for Managing the Environment | |
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Contemporary Organization-Environment Issues | |
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Planning Systems | |
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What is Planning? | |
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Types of Plans | |
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Planning in an Uncertain Environment | |
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The Place to Start: Defining an Organization's Purpose | |
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Creating a Strategy | |
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Implementing a Strategy | |
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Ethics of Strategy: How Far is Too Far? | |
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Project Management: A Tool for the '90s | |
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Entrepreneurship: A Special Case of Strategic Planning | |
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Objectives: Their Use and Misuse in Planning | |
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Evaluating Performance Through Control Systems | |
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The Control Process | |
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What Managers Seek to Control | |
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How MIS is Changing Control Systems | |
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The Downside of Controls | |
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Control Tools | |
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Organizing Tasks and Shaping the Organization's Culture | |
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Organization Design: The Efficiency-Flexibility Dilemma | |
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What is Organization Structure? | |
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The Contingency Approach to Organization Design | |
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The Evolutionary Approach to Organization Design | |
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Technology and the Design of Work Processes | |
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Technology and Productivity | |
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Operations Technology | |
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Information Technology | |
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Technology and Worker Obsolescence | |
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Work Design | |
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Managing Human Resources | |
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Managers and the HR Department | |
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The Human Resource Management Process | |
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The Regulatory Environment: What Laws and Regulations Shape HRM Practices? | |
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Human Resource Planning: What's Our HRM Needs? | |
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Recruitment: Where Do Managers Find Qualified Job Candidates? | |
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Selection: How Can Managers Choose the Best Qualified Job Candidate? | |
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Training: How Can Managers Insure Employee Skills Are Current? | |
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Performance Appraisal: What's the Best Way to Evaluate an Employee's Performance? | |
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Decruitment: What Options Exist to Handle Overstaffing? | |
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Contemporary Issues in HRM | |
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Understanding Groups and Developing Effective Teams | |
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Groups vs. Teams | |
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Basic Group Concepts | |
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What Explains the Recent Popularity of Teams? | |
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Types of Teams | |
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Creating High- Performance Teams | |
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Transforming Individuals into Team Players | |
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Creating and Sustaining the Organization's Culture | |
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What is Organizational Culture? | |
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How is Culture Created? | |
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How Do Employees Learn Their Organization's Culture? | |
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How Do You Read an Organization's Culture? | |
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Techniques for Managing an Organization's Culture | |
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Threats to Diversity: The Downside of Strong Cultures | |
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Leading and Empowering People | |
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Understanding the Basics of Human Behavior | |
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Personality: Classifying Individual Differences | |
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Perception and Attributions: Interpreting the World Around Us | |
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Expectations: What You See Is What You Get | |
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Attitudes: Feelings Influence behavior | |
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Learning: How People Adapt | |
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Cultural Differences in Human Behavior | |
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Work Motivation and Rewards | |
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Some Popular Myths About Motivation and Rewards | |
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Defining Motivation | |
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Basic Motivation and Reward Issues | |
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An Integrative Model of Motivation | |
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Contemporary Applications | |
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Basic Issues in Leadership | |
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What is Leadership? | |
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Identifying the Basic Issues in Leadership | |
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Leadership Effectiveness | |
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Leader Characteristics and Style | |
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Follower Characteristics | |
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Leader behavior | |
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Leadership Context | |
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The Leadership Journey: Where We've Been | |
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Leadership Issues for the 21st Century | |
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Creating Transformational Leaders | |
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Contemporary Leadership Roles | |
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The Gender Issue: Do Men and Women Lead Differently? | |
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The Ethics Issue: Is There a Moral Dimension to Leadership? | |
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Finding and Creating Effective Leaders | |
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Developing Interpersonal Skills | |
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The Importance of Interpersonal Skills | |
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Interpersonal Communication | |
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Conflict Management Skills | |
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Negotiation Skills | |
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Delegation Skills | |
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Counseling Skills | |
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Politicking Skills | |
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Organizational Renewal | |
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Managing Change: Revisiting the Changing World of Work | |
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The Changing World of Work Revisited | |
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Resistance to Change | |
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Managers as Change Agents | |
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Managing Planned Change | |
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What Can Managers Change? | |
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Techniques for Changing People | |
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Contemporary Issues in Managing Change | |
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The Historical Roots of Current Management Practice | |
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Scoring Keys for "Building Self-Awareness" Boxes | |
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Glossary | |
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Index | |