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| Preface | |
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| About the Authors | |
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| Get Started in E-Business | |
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| Introduction | |
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| E-Business Concepts | |
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| E-Business Activities | |
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| Actions in E-Business Implementation | |
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| The Benefits of E-Business Success | |
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| Debunking Some E-Myths | |
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| Nine Principles for E-Business Implementation | |
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| Comparative Factors for E-Business Implementation | |
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| How to Use This Book | |
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| E-Business Examples | |
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| Critical Success Factors for E-Business Implementation | |
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| Glossary | |
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| What to Do Next | |
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| Your E-Business Implementation Roadmap | |
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| E-Business Challenges | |
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| Factors Affecting E-Business Success | |
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| Your E-Business Strategy | |
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| E-Business Project Concept | |
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| E-Business Project Planning | |
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| Getting Management Approval | |
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| E-Business Examples | |
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| E-Business Lessons Learned | |
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| What to Do Next | |
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| Collect Information on the Business Processes and Technology | |
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| Action 1: Understand Your Business | |
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| Introduction | |
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| Milestones | |
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| Methods for E-Business | |
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| E-Business Examples | |
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| E-Business Lessons Learned | |
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| What to Do Next | |
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| Action 2: Select the Activities for E-Business | |
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| Introduction | |
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| Milestones | |
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| Methods for E-Business | |
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| E-Business Examples | |
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| E-Business Lessons Learned | |
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| What to Do Next | |
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| Action 3: Assess E-Business Trends and Competition | |
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| Introduction | |
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| Milestones | |
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| Methods for E-Business | |
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| E-Business Examples | |
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| E-Business Lessons Learned | |
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| What to Do Next | |
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| Action 4: Set Your Technology Direction for E-Business | |
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| Introduction | |
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| Milestones | |
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| Methods for E-Business | |
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| E-Business Examples | |
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| E-Business Lessons Learned | |
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| What to Do Next | |
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| Action 5: Collect Information for E-Business | |
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| Introduction | |
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| Milestones | |
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| Methods for E-Business | |
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| E-Business Examples | |
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| E-Business Lessons Learned | |
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| What to Do Next | |
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| Define How E-Business Will Work for You | |
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| Action 6: Analyze Information for E-Business | |
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| Introduction | |
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| Milestones | |
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| Methods for E-Business | |
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| E-Business Examples | |
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| E-Business Lessons Learned | |
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| What to Do Next | |
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| Action 7: Define Your New E-Business Transactions and Workflow | |
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| Introduction | |
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| Milestones | |
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| Methods for E-Business | |
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| E-Business Examples | |
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| E-Business Lessons Learned | |
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| What to Do Next | |
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| Prepare for Your E-Business Implementation | |
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| Action 8: Define and Measure E-Business Success | |
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| Introduction | |
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| Milestones | |
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| Methods for E-Business | |
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| E-Business Examples | |
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| E-Business Lessons Learned | |
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| What to Do Next | |
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| Action 9: Develop Your E-Business Implementation Strategy | |
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| Introduction | |
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| Milestones | |
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| Methods for E-Business | |
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| E-Business Examples | |
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| E-Business Lessons Learned | |
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| What to Do Next | |
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| Action 10: Perform Your E-Business Marketing Activities | |
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| Introduction | |
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| Milestones | |
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| Methods for E-Business | |
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| E-Business Examples | |
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| E-Business Lessons Learned | |
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| What to Do Next | |
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| Implement Your E-Business | |
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| Action 11: Plan Your E-Business Implementation | |
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| Introduction | |
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| Milestones | |
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| Methods for E-Business | |
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| E-Business Examples | |
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| E-Business Lessons Learned | |
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| What to Do Next | |
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| Action 12: Execute Your E-Business Implementation | |
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| Introduction | |
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| Milestones | |
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| Methods for E-Business | |
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| E-Business Examples | |
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| E-Business Lessons Learned | |
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| What to Do Next | |
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| Action 13: Follow Up after Your E-Business Implementation | |
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| Introduction | |
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| Milestones | |
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| Methods for E-Business | |
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| E-Business Examples | |
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| E-Business Lessons Learned | |
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| What to Do Next | |
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| Address E-Business Issues | |
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| E-Business Implementation and Operations Outsourcing | |
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| Introduction | |
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| Milestones | |
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| Methods for E-Business | |
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| E-Business Examples | |
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| E-Business Lessons Learned | |
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| What to Do Next | |
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| Address Specific E-Business Implementation Issues | |
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| Introduction | |
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| Technology Issues | |
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| Management Issues | |
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| Business Activity Issues | |
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| Vendor Issues | |
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| Organization Issues | |
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| Conclusions | |
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| The Magic Cross Reference | |
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| Index | |