ITIL Service Strategy 2011

ISBN-10: 0113313047

ISBN-13: 9780113313044

Edition: 2nd 2011

List price: $185.00
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Description: This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. it is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. it is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. it is also benefits mangers at other levels, by explaining the logic of senior management decisions.

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Book details

List price: $185.00
Edition: 2nd
Copyright year: 2011
Publisher: Stationery Office, The
Publication date: 7/29/2011
Binding: Paperback
Pages: 469
Size: 8.50" wide x 11.25" long x 1.25" tall
Weight: 2.332
Language: English

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