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Managerial Communication Strategies and Applications

ISBN-10: 0073525049
ISBN-13: 9780073525044
Edition: 4th 2008 (Revised)
List price: $149.06
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Description: Managerial Communication, 4/eby Hynes focuses on skills and strategies that managers need in today’s workplace. This book continues to stand out in the field for its strategic approach, solid research base, comprehensive range of topics, its  More...

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Book details

List price: $149.06
Edition: 4th
Copyright year: 2008
Publisher: McGraw-Hill Companies, The
Publication date: 2/23/2007
Binding: Hardcover
Pages: 360
Size: 7.50" wide x 9.25" long x 0.75" tall
Weight: 1.540
Language: English

Managerial Communication, 4/eby Hynes focuses on skills and strategies that managers need in today’s workplace. This book continues to stand out in the field for its strategic approach, solid research base, comprehensive range of topics, its even-handed examination of oral and written channels, and its focus on managerial (as opposed to entry-level) competencies. The overriding principle for the revision was to preserve the book’s key strengths while bringing it in line with the early twenty-first century workplace. The chapters have been streamlined and condensed to meet the needs of a busy contemporary manager and content was added to reflect current business practices.

Managing in Contemporary Organizations
The Role of Communication in Contemporary Organizations
A Brief Historical Overview of Managerial Communication
Management Communication in Ancient Times
The Industrial Revolution and Scientific Management
The Administrative Approach
The Human Relations Approach
The Behavioral Approach
Empowerment
The Contingency Approach to Management Communication
Contemporary Dynamics Affecting Communication Contingencies
Diversity
Competition and the Drive for Quality
Ethics
The Transition
Summary
Cases for Small Group Discussion
Endnotes
The Managerial Communication Process
Levels of Managerial Communication
A Strategic Approach
The First Layer
The Second Layer
The Third Layer
Feedback and Measures of Effectiveness
Critical Errors in Communication
The Assumption-Observation Error
The Failure to Discriminate
Allness and the Process of Abstraction
Summary
Cases for Small Group Discussion
Endnotes
Technologically Mediated Communication
A Framework for Using Technologically Mediated Communication
Bandwidth
Perceived Personal Closeness
Feedback
A Symbolic Interactionist Perspective
Matching Technology and the Message
Message Sensitivity
Message Negativity
Message Complexity
Message Persuasiveness
A Look to the Future
Technology Proliferation
Decision Making
Job and Organizational Design
Collaboration
The Management Challenge
Summary
Cases for Small Group Discussion
Endnotes
Managerial Writing Strategies
Contemporary Managerial Writing
Collaborative Writing
Advantages of Collaborative Writing
Disadvantages of Collaborative Writing
Guidelines for Effective Collaborative Writing
The Unique Role of Managerial Writing
Planning
What?
Why?
Who?
When?
Where?
How?
Composing
Selecting Words
Organizing Words for Effect
Revising
Summary
Case for Small Group Discussion
Exercises for Small Groups
Endnotes
Routine Messages
Audience Adaptation
Basis of the You Attitude
Anticipating Questions
Stressing Reader Benefits
Avoiding Negatives
Nonverbal Elements and the You Attitude
Diction
Strategies
Direct Strategy
Indirect Strategy
Specific Types: Direct Messages
Inquiries and Requests
Positive Responses to Inquiries and Requests
Claim Letters
Positive Responses to Claims
Specific Types: Indirect Messages
Negative Responses to Inquiries
Refused Claims
Persuasive Messages
Letter Formats
Internal Correspondence
Memo Format
Uses
Types of Memorandums
Political Uses in Business
Summary
Cases for Small Group Discussion
Endnotes
Management Reports and Proposals
The Report Writing Process
Groundwork
Classification of Reports
Strategic Considerations
Format
Arrangement of Points
Organization of the Body
Headings
Transitions
Memo and Letter Reports
Memo Reports
Letter Reports
Elements of the Formal Report
Front Matter
The Report Proper
Back Matter
Visual Aids
General Rules
Pie Charts
Bar Charts
Line Graphs
Tables
Summary
Communication Audit Report
Cases for Small Group Discussion
Endnotes
Strategies for Understanding Messages
Managerial Listening
Benefits of Listening
Barriers to Listening
General Techniques for Listening
Specific Techniques for Active Listening
Identify the Main and Supporting Points
Organize the Message
Summarize the Message
Visualize the Message
Personalize the Message
Take Notes
Specific Techniques for Interactive Listening
Open-Closed Questions
Primary-Secondary Questions
Neutral-Directed Questions
Listening to Informal Communication
Listening to the Total Environment
Developing a Listening Climate
The Micro Listening Climate
The Macro Listening Climate
Summary
Cases for Small Group Discussion
Endnotes
Nonverbal Communication
The Importance of Nonverbal Communication
The Functions of Nonverbal Cues
Movement
Spatial Messages
Spatial Zones
Spatial Differences
Strategic Use of Space
Personal Appearance
Voice
Nonverbal Signs of Deception
Baseline
Movement
Dress
Personal Space
Voice
Summary
Cases for Small Group Discussion
Endnotes
Intercultural Managerial Communication
What Is Culture?
Intercultural Myths
Some of the Ways in Which We Differ
Should You Learn the Language?
Nonverbal Sensitivity
Greetings
Dress
Space, Touch, and Posture
Gestures
Food
Gifts
What Is a Good Intercultural Communicator?
Developing Interculturally Sensitive Managers
Summary
Case for Small Group Discussion
Endnotes
Interpersonal Communication Strategies
Conflict Management
Benefits of Conflict
The Relationship Between Communication and Conflict
Sources of Conflict
Conflict and Perception
Strategies in Conflict Resolution
Avoiding
Accommodating
Forcing
Compromising
Problem Solving: The Win-Win Strategy
Description of the Strategy
Beliefs Necessary to Implement the Strategy
Implementing the Strategy
Conflict and Management Success
Summary
Cases for Small Group Discussion
Endnotes
Managerial Negotiation
A Strategic Model for Negotiations
Culture and Climate
Sender, Receiver, and Purpose
Purpose
Time, Environment, Content, and Channel
Time
Environment
Message Content
Channel
Core Strategies
Surprise
Bluff
Stacking
Fait Accompli
Take It or Leave It
Screen
Summary
Role Play Scenario
Cases for Small Group Discussion
Endnotes
Conducting Interviews
Barriers to Effective Interviews
Differing Intentions
Bias
Confusing Facts with Inferences
Nonverbal Communication
Effects of First Impressions
Organizational Status
Questions That Lead to Effective Interviews
What Is the Interview Objective?
Where Is the Best Place to Conduct the Interview?
What Is the Best Way to Begin the Interview?
What Is the Best Questioning Strategy?
What Is the Best Sequence for the Questions?
What Are the Best Types of Questions?
What Is the Best Way to Close the Interview?
Employment Interviews
Planning
Legal Concerns
The Employment Interview Process
Performance Review Interviews
Purpose
Planning
Process
Supportive Environment
Providing Feedback
Establishing Goals
Summary
Cases for Small Group Discussion
Endnotes
Group Communication Strategies
Managing Meetings and Teams
Advantages and Disadvantages of Working in Teams
Advantages of the Team
Disadvantages of the Team
Groupthink
Strategic Considerations for Meetings
Should We Meet?
Premeeting Arrangements
Leadership Style
Decision-Making Format
Managing Disruptions
Follow-Up
Summary
Cases for Small Group Discussion
Endnotes
Making Formal Presentations
Plan Your Presentation
Purpose
Length of the Presentation
Audience Analysis
Organize Your Presentation
Introduction
Persuasive Presentations
Informative Presentations
Evidence
Closing
Questions
Prepare Your Visual Aids
Criteria
Types
Deliver Your Presentation
Speaking Anxiety
Speaker Notes
Nonverbal Aspects
Voice Quality
Practice
Use Electronic Media Effectively
Summary
Audience Analysis Guide Sheet
Exercises for Small Groups
Endnotes
Index

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