Operations Management Contemporary Concepts and Cases

ISBN-10: 0073403385

ISBN-13: 9780073403380

Edition: 5th 2011

List price: $258.00
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Description:

Operations Management: Contemporary Concepts and Cases, is an ideal book for the instructor seeking a short text with cases. This book employs a cross-functional perspective, appealing to non-majors and practical for use in an MBA level course in operations management. The size and price of the book also make the text attractive for the cross-functional curriculum where students are required to purchase more than one text. The cases offer variety in length and rigor; and several are from Harvard and Darden. This mix makes the book appropriate for both undergraduates and MBA students.
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Book details

List price: $258.00
Edition: 5th
Copyright year: 2011
Publisher: McGraw-Hill Higher Education
Publication date: 1/25/2010
Binding: Paperback
Pages: 576
Size: 7.75" wide x 9.75" long x 0.50" tall
Weight: 2.2
Language: English

Roger G. Schroeder holds the Frank A. Donaldson Chair in Operations Management at the Carlson School of Management, University of Minnesota. He received his Ph.D. from Northwestern University and has published over 100 papers in academic journals on the topics of quality management, operations strategy and high performance manufacturing. Professor Schroeder is a leader in empirical research in Operations Management. He is a Fellow of the Decision Sciences Institute and received the Lifetime Scholarship Achievement Award from the Academy of Management, Operations Management Division. In 2005, he received the Dean's prize for best researcher in the Carlson School of Management and was inducted into the University of Minnesota Academy of Distinguished Teachers. According to ISI, he is the most highly cited scholar in the world in the Operations Management field. Professor Schroeder is the author of the highly regarded textbook entitled: Operations Management: Contemporary Concepts and Cases, published by McGraw-Hill.

About the Author
Preface
Introduction
The Operations Function
Operations and Supply Chain Strategy
Product Design
Process Design
Process Selection
Service Process Design
Process-Flow Analysis
Lean Thinking and Lean Systems
Quality
Managing Quality
Quality Control and Improvement
Capacity and Scheduling
Supply Chain Management
Forecasting
Supplement: Advanced Methods
Capacity Planning
Supplement: Mathematical Models
Scheduling Operations
Project Planning and Scheduling
Inventory
Independent-Demand Inventory
Supplement: Advanced Models
Materials Requirements Planning and ERP
Case Studies
Introduction
Shipper Manufacturing Company
FHE, Inc.
Early Supplier Integration in the Design of the Skid-Steer Ladder
Process Design
Eastern Gear, Inc.
Southwest Airlines: Singin’ the (Jet) Blues
The Field Service Division of DMI
Pharmacy Service Improvement at CVS (A)
Quality
Customer-Driven Learning at Radisson Hotels Worldwide
Quality at Gillette Argentina
Bayfield Mud Company
Six Sigma at 3M, Inc.
Capacity and Scheduling
Crocs: Revolutionizing an Industry’s Supply Chain Model for Competitive Advantage
Unifine Richardson
eBags: Managing Growth
Merriwell Bag Company
Lawn King, Inc.
World Industrial Abrasives
Inventory
Consolidated Electric
Southern Toro Distributor, Inc.
ToyPlus, Inc.
AppendixES
Areas Under the Standard Normal Probability Distribution
Random Number Table
Index
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