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Service Management

ISBN-10: 0073403350
ISBN-13: 9780073403359
Edition: 7th 2011
List price: $107.99
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Description: Balancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used  More...

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Book details

List price: $107.99
Edition: 7th
Copyright year: 2011
Publisher: McGraw-Hill Higher Education
Publication date: 10/1/2010
Binding: Hardcover
Pages: 608
Size: 8.50" wide x 12.00" long x 0.01" tall
Weight: 3.542

Balancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services. The Seventh Edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. The new edition is designed to develop students' skills in both strategic and operational issues pertaining to services.

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