Mark Rhodes-Ousley has 20 years of experience with every aspect of security, from program management to technology. That experience includes risk management, security policies, security management, technology implementation and operations, physical security, disaster recovery, and business continuity planning. He holds two core beliefs: that business processes are just as important as technology because security relies on people; and that security should be a business enabler with a goal of enhancing the customer experience. Mark is CISSP, CISM, and MCSE certified.