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| List of Figures | |
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| List of Tables | |
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| Preface | |
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| Preface to the First Edition | |
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| Introduction | |
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| Fundamentals of Maintenance | |
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| Why We Have to Do Maintenance | |
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| Introduction | |
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| Thermodynamics Revisited | |
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| A Saw Blade Has Width | |
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| The Role of the Engineer | |
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| The Role of the Mechanic | |
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| Two Types of Maintenance | |
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| Reliability | |
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| Redesign | |
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| Failure Rate Patterns | |
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| Other Maintenance Considerations | |
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| Establishing a Maintenance Program | |
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| Development of Maintenance Programs | |
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| Introduction | |
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| The Maintenance Steering Group (MSG) Approach | |
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| Process-Oriented Maintenance | |
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| Task-Oriented Maintenance | |
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| The Current MSG Process-MSG-3 | |
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| The Maintenance Program Documents | |
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| Maintenance Intervals Defined | |
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| Changing Basic Maintenance Intervals | |
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| Definitions, Goals, and Objectives | |
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| Definitions of Important Terms | |
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| Maintenance | |
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| Inherent Reliability | |
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| Mechanics, Technicians, Maintainers, Engineers | |
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| Word Pairs Used in Aviation | |
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| Goals and Objectives of Maintenance | |
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| Maintenance Program Content | |
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| Discussion of the Five Objectives | |
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| Summary | |
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| Aviation Industry Certification Requirements | |
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| Introduction | |
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| Aircraft Certification | |
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| Delivery Inspection | |
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| Operator Certification | |
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| Certification of Personnel | |
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| Aviation Maintenance Certifications | |
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| Aviation Industry Interaction | |
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| Documentation for Maintenance | |
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| Introduction | |
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| Manufacturer's Documentation | |
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| Regulatory Documentation | |
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| Airline-Generated Documentation | |
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| ATA Document Standards | |
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| A Closer Look at the TPPM | |
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| Requirements for a Maintenance Program | |
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| Introduction | |
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| Aviation Maintenance Program Outlined (AC 120-16E) | |
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| Summary of FAA Requirements | |
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| Additional Maintenance Program Requirements | |
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| Summary | |
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| The Maintenance and Engineering Organization | |
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| Organization of Maintenance and Engineering | |
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| Organizational Structure | |
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| The M&E Organizational Chart | |
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| General Groupings | |
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| Manager Level Functions-Technical Services Directorate | |
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| Manager Level Functions-Aircraft Maintenance Directorate | |
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| Manager Level Functions-Overhaul Shops Directorate | |
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| Manager Level Functions-Materiel Directorate | |
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| Manager Level Functions-Maintenance Program Evaluation Directorate | |
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| Summary of Management Levels | |
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| Organizational Structure and the TPPM | |
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| Variations from the Typical Organization | |
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| Technical Services | |
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| Engineering | |
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| Introduction | |
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| Makeup of Engineering | |
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| Mechanics and Engineers | |
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| Engineering Department Functions | |
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| Engineering Order Preparation | |
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| Production Planning and Control | |
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| Introduction | |
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| PP&C Organization | |
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| The Production Planning & Control Department's Function | |
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| Forecasting | |
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| Production Planning | |
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| Production Control | |
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| Other Scheduled Work | |
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| Feedback for Planning | |
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| Technical Publications | |
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| Introduction | |
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| Functions of Technical Publications | |
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| Airline Libraries | |
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| Control of Publications | |
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| Document Distribution | |
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| Technical Training | |
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| Introduction | |
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| Training Organization | |
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| Airline Maintenance Training | |
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| Maintenance Resources Management | |
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| Airframe Manufacturer's Training Courses | |
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| Supplemental Training | |
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| Aircraft Management, Maintenance, and Materiel Support | |
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| Aircraft Maintenance Management | |
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| Introduction | |
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| Aircraft Maintenance Management Structure | |
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| The Role of Management in Aviation | |
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| Manager of Aircraft Maintenance | |
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| Front Line Supervisor/Management | |
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| Management Areas of Concern in an Airline | |
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| Manager of Overhaul Shops | |
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| Line Maintenance (on-Aircraft) | |
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| Introduction | |
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| Functions that Control Maintenance | |
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| Maintenance Control Center Responsibilities | |
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| Line Maintenance Operation-General | |
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| Aircraft Logbook | |
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| Ramp and Terminal Operations | |
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| Other Line Maintenance Activities | |
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| Line Station Activities | |
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| Maintenance Crew Skill Requirements | |
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| Hangar Maintenance (on-Aircraft) | |
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| Introduction | |
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| Organization of Hangar Maintenance | |
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| Problem Areas in Hangar Maintenance | |
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| Hangar Maintenance Activity-A Typical "C" Check | |
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| Morning Meetings | |
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| Support and Overhaul Shops Organization | |
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| Types of Shops | |
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| Ground Support Equipment Shop (GSE) | |
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| Ground Support Equipment | |
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| Outsourcing of Shop Maintenance Work | |
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| Operation of Overhaul Shops | |
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| Shop Data Collection | |
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| Materiel Support | |
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| Organization and Function of Materiel | |
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| Materiel Management | |
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| Support Functions of Materiel | |
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| Other Materiel Functions | |
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| Oversight Functions | |
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| Quality Assurance | |
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| Requirement for Quality Assurance (QA) | |
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| Quality Audits | |
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| ISO 9000 Quality Standard | |
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| Technical Records | |
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| Other Functions of QA | |
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| Quality Control | |
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| Introduction | |
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| Quality Control Organization | |
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| FAA and JAA Differences | |
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| QC Inspector Qualifications | |
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| Basic Inspection Policies | |
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| Other QC Activities | |
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| Reliability | |
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| Introduction | |
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| Types of Reliability | |
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| A Reliability Program | |
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| Elements of a Reliability Program | |
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| Other Functions of the Reliability Program | |
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| Administration and Management of the Reliability Program | |
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| Maintenance Safety | |
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| Industrial Safety | |
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| Safety Regulations | |
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| Maintenance Safety Program | |
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| General Responsibilities for Safety | |
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| General Safety Rules | |
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| Accident and Injury Reporting | |
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| Appendixes | |
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| Systems Engineering | |
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| Introduction | |
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| Systematic versus Systems Approach | |
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| Systems Engineering | |
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| Definitions | |
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| System Interface Control | |
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| System Optimization | |
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| An Example of a System-The "Onion Layered" Structure | |
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| Summary | |
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| Human Factors in Maintenance | |
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| Background | |
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| Basic Definitions | |
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| Human Factors and Systems Engineering | |
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| Goals of the System versus Goals of the User | |
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| Designing for the Human Interface | |
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| Human Factors in Maintenance | |
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| Human Factors Responsibilities | |
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| Safety | |
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| Summary | |
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| The Art and Science of Troubleshooting | |
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| Introduction | |
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| Three Levels of Troubleshooting | |
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| Knowledge of Malfunctions | |
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| Knowledge Is Power | |
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| Building Your Own Knowledge Base | |
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| Understanding the Sequence of Events | |
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| Eight Basic Concepts of Troubleshooting | |
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| Summary | |
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| Investigation of Reliability Alerts | |
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| Introduction | |
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| A Review of Reliability | |
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| Alert Investigation-A Cross-Functional Activity | |
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| Zeroing in on the Problem | |
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| About the Alert Analysis Flow Charts | |
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| Extended Range Operations (ETOPS) | |
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| Introduction | |
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| Background | |
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| Deviation from the 60-Minute Rule | |
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| ETOPS Maintenance versus Conventional Maintenance | |
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| ETOPS for Non-ETOPS Airplanes | |
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| Polar Operations (AC 120-42B) | |
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| Polar Areas | |
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| Summary | |
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| Glossary | |
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| Index | |