Lean Six Sigma for Hospitals Simple Steps to Fast, Affordable, and Flawless Healthcare

ISBN-10: 0071753257

ISBN-13: 9780071753258

Edition: 2011

Authors: Jay Arthur
List price: $42.00
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Book details

List price: $42.00
Copyright year: 2011
Publisher: McGraw-Hill Professional Publishing
Publication date: 3/3/2011
Binding: Paperback
Pages: 368
Size: 6.00" wide x 9.00" long x 1.00" tall
Weight: 1.452
Language: English

Preface
Simple Steps to a Faster Hospital
Goal: Accelerate the Patient's Experience of Healthcare
A Faster Emergency Department in Five Days
Faster Door-to-Balloon (D2B or DTB) Time in Five Days
A Faster Operating Room in Five Days
Faster Medical Imaging in Five Days
A Faster Lab in Five Days
A Faster Nursing Unit in Five Days
The Problem Isn't Where You Think It Is
Take the Domino's Challenge
How to Get a Faster Hospital in Five Days
Lean for Accelerated Patient Flow
Mind the Gap
Value-Stream Mapping
If They Can Do It in Botswana
The Fast Eat the Slow
Core Score
Speed Saves Lives
You Already Understand Lean
The Power Laws of Speed
Economies of Speed
The Toyota Production System
Core Ideas of Lean
The Lean Mindset
The Seven Speed Bumps of Lean
The Five S's
Value-Stream Mapping
Pull versus Push
Redesign for One-Piece Flow
Lean Tools
Walking Is Waste
Lean Principle-Load Leveling
Lean Principle-Minimize Inventory
Theory of Constraints (TOC)
Get the Idea?
Simple Steps to a Better Hospital
A Better Emergency Department (ED) in Five Days
A Better Clinical Staff in Five Days
A Better Operating Room (OR) in Five Days
A Better Pharmacy
Better Order Accuracy in Five Days
Better Medical Imaging in Five Days
A Better Lab in Five Days
A Better Nursing Unit in Five Days
Better Diagnoses
A Better Intensive-Care Unit (ICU) in Five Days
Misuse of Antibiotics
Bar Codes Bust Medication Errors
The Problem Isn't Where You Think It Is
I Pledge Allegiance to Science and Evidence
Simple Steps to a Better Hospital in Five Days
Reducing Defects with Six Sigma
Invisible Low-Hanging Fruit
Six Sigma's Problem-Solving Process
Getting to Lean Six Sigma
Key Tools for Defect Reduction
Problem-Solving Process
The 4-50 Rule
Six Sigma Tar Pits
Become a Lean Six Sigma Detective
Mistakes, Defects, and Errors
Measurement Simplicity
Accidents Don't Just Happen
Analysis Is Easy … If You Know What to Look For
Simple Steps to a Cheaper (More Profitable) Hospital
Faster + Better = Cheaper and More Profitable!
Reducing Denied Claims in Five Days
Reducing Rejected Claims in Five Days
Reducing Appealed Claims in Five Days
How to Get a Cheaper (More Profitable) Hospital in Five Days
Insights
Conclusion
Six Sigma for Hospitals
Double Your Profits
Manufacturing and Service
Tricks of the Trade
The Faster, Better, Cheaper Toolkit
Every Business Has Two Sources of Cash Row
Every Business Process Has Three Big Leaks
Every Business Has Two Improvement Focuses
The Universal Improvement Method
Lean Six Sigma
Excel Power Tools for Lean Six Sigma
The QI Macros for Excel
The QI Macros Are Easy to Use
QI Macros Introduction
Power Tools for Lean Six Sigma
Analyzing Customer Service Data Hidden in Trouble-Reporting Systems
Setting Up Your Data in Excel
Data Collection and Measurement for Six Sigma
Mistake-Proof Data Collection
Troubleshooting Problems
Technical Support
Chartjunk
Get the Idea?
Is There an Improvement Project in My Data?
Data Mining with Excel and the QI Macros PivotTable Wizard
Word Count
PivotTable Wizard
Get the Idea?
Sustaining Improvement
Process Flowchart
Control Charts for Sustaining the Improvement
Control Plan
Laser-Focused Process Innovation
Focusing the Improvement Effort
Critical-to-Quality Indicators (CTQs)
SIPOC
Balanced Scorecard
Quality Management Systems
Statistical Tools for Lean Six Sigma
Hypothesis Testing
Hypothesis Testing for Variation
Hypothesis Testing for Means
Analysis of Variance
Are Your Data Normal?
Tests of Proportion
Chi-Square Tests in Excel
Determining Sample Sizes
Conclusion
Implementing Lean Six Sigma in Hospitals
Excuses, Excuses, Excuses
Decisive Force
Crisis Junkies
Minor in Major Things
Getting the Right People Involved with Lean Six Sigma
The Improvement Mindset
Talent versus Process
New CEOs Can Kill Lean Six sigma
Be a Money Belt
Our Reward Systems Are Broken
Barriers to Lean Six Sigma
Here's My Point
Management by Quality (MBQ)
Why Do Six Sigma Teams Fail?
�Bridezilla� Meets Lean Six Sigma
Here's My Point
Making Lean Six Sigma Successful
What's Wrong with Most Lean Sue Sigma Training?
Are You a Lean Six Sigma Salmon?
Risk-Free Way to Implement Lean Six Sigma
Can Lean Six Sigma Kill Your Hospital?
Assets and Liabilities
Innovation Rules
Religion of Reuse
Conflicting Goals
Honor Your Progress
The Hard Work Is Soft
Lean Six Sigma Roles
Get a Faster, Better, Cheaper Hospital
Bibliography
Index
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