Please Every Customer Delivering Stellar Customer Service Across Cultures

Name: Please Every Customer Delivering Stellar Customer Service Across Cultures
Price: 6.23 USD
Availability: InStock
ISBN: 9780071748360

ISBN-10: 0071748369

ISBN-13: 9780071748360

Edition: 2011

Authors: Robert W. Lucas

List price: $12.99

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Description:

A one-stop resource for delivering great customer service across any cultural boundary As the economy globalizes, cultural boundaries in commerce are being erasedwhich makes your customers an increasingly diverse group. In order to stay competitive, you need to be able to communicate with them clearly and effectively. Please Every Customerhelps you create an environment in which everyone is recognized as a valuable component of the customer-provider chain. No other book addresses the issues as thoroughly or provides the kind of direct advice you need to ensure success. Please Every Customerteaches you how to: Communicate effectively Build trust across cultures Serve different genders…

Book details

List price: $12.99
Copyright year: 2011
Publisher: McGraw-Hill Professional Publishing
Publication date: 7/1/2011
Binding: Paperback
Pages: 304
Size: 6.00" wide x 9.00" long x 0.75" tall
Weight: 0.836
Language: English



Preface



Delivering Positive Global Service in a Diverse World



Identifying and Addressing Consumer Behavior



Creating a Professional Service Image



Improving Interpersonal Communication Skills



Communicating Nonverbally



Listening to What the Customer Is Saying



Managing Time to Your Advantage



Reducing Stress on the Job



Addressing Service Breakdowns



The Role of Technology in Closing the Global Service Gap


Endnotes


Index