Operations Management

ISBN-10: 0071743839
ISBN-13: 9780071743839
Edition: 2011
Authors: Linda Brennan
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Book details

List price: $32.95
Copyright year: 2011
Publisher: McGraw-Hill Education
Publication date: 8/26/2010
Binding: Paperback
Pages: 256
Size: 6.00" wide x 8.75" long x 0.75" tall
Weight: 0.748
Language: English

Preface
Acknowledgments
Managing for Results
Operations as a Transformation Function
Operations as a Competitive Advantage
Technique: Identifying Sources of Competitive Advantage
Summary
A Practical Approach to Operations
Systems Thinking
Business Research Framework
Technique: Environmental Analysis
Summary
Desired Results
Measurement Theory
Operational Decision Making
Technique: The Balanced Scorecard
Summary
Organizational Performance
Product and Service Design and Development
Categories of Services
Technique: Quality Function Deployment
Summary
Quality Across the Organization
Definitions of Quality
The Quality Movement in Businesses
Six Sigma
Lean Production
Technique: Quality Management Tools
Summary
Technology Across the Value Chain
Roles of Technology
Technology Impact
Applications of Technology Across and Beyond the Organization
Technique: Capability Maturity Models
Summary
Process Effectiveness
Value Chain Perspective of Processes
Process Design
Ongoing Process Management
Technique: Flowcharting
Summary
Process Quality
Theoretical Foundation
Control Charts
Process Capability
Technique: Creating and Interpreting Control Charts
Summary
Project Definition for Results
The Project Management Body of Knowledge
Project Management Foundations
Project Success Factors
Project Definition
Technique: Developing a Statement of Work
Summary
Project Planning
Work Breakdown Structure
Project Scheduling
Technique: Critical Path Method
Summary
Project Control
Project Control
Project Closings
Effective Project Teams
Technique: Conducting Effective Meetings
Summary
Individual Effectiveness
You as an Operational System
Individual Performance
Your Individualized Scorecard
Summary
Notes
Index
Instructions for Accessing Online Final Exam and Chapter Quiz Answers

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