Super Service: Seven Keys to Delivering Great Customer Service... Even When You Don't Feel Like It!... Even When They Don't Deserve It!, Completely Revised and Expanded

Name: Super Service: Seven Keys to Delivering Great Customer Service... Even When You Don't Feel Like It!... Even When They Don't Deserve It!, Completely Revised and Expanded
Price: 5.26 USD
Availability: InStock
ISBN: 9780071625791

ISBN-10: 0071625798

ISBN-13: 9780071625791

Edition: 2nd 2009 (Revised)

Authors: Jeff Gee, Val Gee

List price: $20.00

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Book details

List price: $20.00
Edition: 2nd
Copyright year: 2009
Publisher: McGraw-Hill Education
Publication date: 5/25/2009
Binding: Paperback
Pages: 240
Size: 8.10" wide x 8.50" long x 0.50" tall
Weight: 0.748
Language: English

Jeff Gee is a popular motivational speaker and trainer with over 20 years' experience.

Val and Jeff Gee are founders of the McNeil & Johnson Learning Company, a million-dollar training firm with offices in the United States, Australia, Egypt, Guatemala, and the United Kingdom. For more information, go to www.mjlearning.com.



Introduction



The Basics



Your Customer is The Most Important Person in the World



Customers Need to Feel Valued, Cherished and Taken Care of



Customers Want to Be Appreciated and Helped



Listen to What Your Customer Really Wants



How to Make a Customer Feel Good about Spending Their Money



Always Give Fast, Accurate and Polite Service



Why the Seven Keys to Delivering Super Service Really Work



Key 1 - The Right Attitude



Key 2 - Understand the Customer's Needs



Key 3 - Communicate Clearly



Key 4 - Reach Agreement



Key 5 - Check Understanding



Key 6 - Take Action



Key 7 - Build on Satisfaction



Unlock Your Super Service Brain



Human versus Animal



Creating Good Habits



Affirming Your Day



Ten Tactics on How to Provide Super Service Even When You Don't Want to



Ten Tactics on How to Provide Super Service Even When They Don't Deserve it