Jeff DeGraff, Ph.D., is a Professor at the University of Michigan's Ross School of Business, teaching MBA and executive education courses; and the Managing Partner of the Competing Values Company. His clients include Pfizer, General Electric, and Toyota, as well as dozens of other Fortune 500 firms.Shawn E. Quinn is a Partner in Competing Values and specializes in designing and facilitating organization change processes, with particular emphasis on aligning vision, strategy, technology, and human systems. He is a National Training Labs (NTL) certified facilitator.