Crucial Confrontations Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior

ISBN-10: 0071446524
ISBN-13: 9780071446525
Edition: 2005
List price: $16.95
eBook available
30 day, 100% satisfaction guarantee

If an item you ordered from TextbookRush does not meet your expectations due to an error on our part, simply fill out a return request and then return it by mail within 30 days of ordering it for a full refund of item cost.

Learn more about our returns policy

Description: This text addresses best-practice skills for facing the let-downs, disappointments and both minor and major betrayals that we encounter. It provides readers with the tools they need to resolve touchy, controversial and complex issues.

eBooks Starting from $16.95
Buy
what's this?
Rush Rewards U
Members Receive:
coins
coins
You have reached 400 XP and carrot coins. That is the daily max!
You could win $10,000

Get an entry for every item you buy, rent, or sell.

Study Briefs

Limited time offer: Get the first one free! (?)

All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.

Add to cart
Study Briefs
Business Ethics Online content $4.95 $1.99
Add to cart
Study Briefs
Business Law Online content $4.95 $1.99
Add to cart
Study Briefs
Management Online content $4.95 $1.99

Customers also bought

Loading
Loading
Loading
Loading
Loading
Loading
Loading
Loading
Loading
Loading

Book details

List price: $16.95
Copyright year: 2005
Publisher: McGraw-Hill Companies, The
Publication date: 8/26/2004
Binding: Paperback
Pages: 284
Size: 6.00" wide x 9.00" long x 1.00" tall
Weight: 1.254

This text addresses best-practice skills for facing the let-downs, disappointments and both minor and major betrayals that we encounter. It provides readers with the tools they need to resolve touchy, controversial and complex issues.

Tom Peters, public speaker and author, graduated from Cornell University and received a M.B.A. and Ph.D. from Stanford University. He has also received honorary doctorates from the University of San Francisco and Rhodes College. He was in the U. S. Navy during Vietnam and later served as a senior White House drug abuse advisor (1973-74). He worked for McKinsey & Company from 1974 to 1981. He holds about seventy-five seminars a year and has created and starred in a series of corporate training films. He is the co-author of In Search of Excellence: Lessons from America's Best-Run Companies, which was a New York Times bestseller for three years. This book and subsequent titles have become bestsellers in Europe, Latin America and Asia. Peters contributes to several newspapers and journals, including writing a bimonthly column for Forbes ASAP.

Foreword
Preface
Acknowledgments
Introduction: What's a Crucial Confrontation? And Who Cares?
Work on Me First: What to Do before a Crucial Confrontation
Choose What and If: How to Know What Crucial Confrontation to Hold and If You Should Hold It
Master My Stories: How to Get Your Head Right before Opening Your Mouth
Confront with Safety: What to Do during a Crucial Confrontation
Describe the Gap: How to Start a Crucial Confrontation
Make It Motivating: How to Help Others Want to Take Action
Make It Easy: How to Make Keeping Commitments (Almost) Painless
Stay Focused and Flexible: What to Do When Others Get Sidetracked, Scream, or Sulk
Move to Action: What to Do after a Crucial Confrontation
Agree on a Plan and Follow Up: How to Gain Commitment and Move to Action
Put It All Together: How to Solve Big, Sticky, Complicated Problems
The Twelve "Yeah-Buts": How to Deal with the Truly Tough
Where Do You Stand? A Self-Assessment for Measuring Your Crucial Confrontation Skills
Six-Source Diagnostic Questions: The Six-Source Model
When Things Go Right
Discussion Questions for Reading Groups
Notes
Index

×
Free shipping on orders over $35*

*A minimum purchase of $35 is required. Shipping is provided via FedEx SmartPost® and FedEx Express Saver®. Average delivery time is 1 – 5 business days, but is not guaranteed in that timeframe. Also allow 1 - 2 days for processing. Free shipping is eligible only in the continental United States and excludes Hawaii, Alaska and Puerto Rico. FedEx service marks used by permission."Marketplace" orders are not eligible for free or discounted shipping.

Learn more about the TextbookRush Marketplace.

×