Crucial Confrontations: Tools for Talking about Broken Promises, Violated Expectations, and Bad Behavior

Name: Crucial Confrontations: Tools for Talking about Broken Promises, Violated Expectations, and Bad Behavior
Price: 2.54 USD
Availability: InStock
ISBN: 9780071446525

ISBN-10: 0071446524

ISBN-13: 9780071446525

Edition: 2005

Authors: Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, Tom Peters

List price: $16.95

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This text addresses best-practice skills for facing the let-downs, disappointments and both minor and major betrayals that we encounter. It provides readers with the tools they need to resolve touchy, controversial and complex issues.

Book details

List price: $16.95
Copyright year: 2005
Publisher: McGraw-Hill Companies, The
Publication date: 8/26/2004
Binding: Paperback
Pages: 304
Size: 6.00" wide x 9.00" long x 0.70" tall
Weight: 0.836



Foreword


Preface


Acknowledgments


Introduction: What's a Crucial Confrontation? And Who Cares?



Work on Me First: What to Do before a Crucial Confrontation



Choose What and If: How to Know What Crucial Confrontation to Hold and If You Should Hold It



Master My Stories: How to Get Your Head Right before Opening Your Mouth



Confront with Safety: What to Do during a Crucial Confrontation



Describe the Gap: How to Start a Crucial Confrontation



Make It Motivating: How to Help Others Want to Take Action



Make It Easy: How to Make Keeping Commitments (Almost) Painless



Stay Focused and Flexible: What to Do When Others Get Sidetracked, Scream, or Sulk



Move to Action: What to Do after a Crucial Confrontation



Agree on a Plan and Follow Up: How to Gain Commitment and Move to Action



Put It All Together: How to Solve Big, Sticky, Complicated Problems



The Twelve "Yeah-Buts": How to Deal with the Truly Tough



Where Do You Stand? A Self-Assessment for Measuring Your Crucial Confrontation Skills



Six-Source Diagnostic Questions: The Six-Source Model



When Things Go Right



Discussion Questions for Reading Groups


Notes


Index