| |
| |
| Preface | |
| |
| |
| Project Management Today | |
| |
| |
| Characteristics of Projects | |
| |
| |
| The Project Life Cycle | |
| |
| |
| Project Management in Action: A Project Management Sampler | |
| |
| |
| The Project Manager | |
| |
| |
| The Age of Project Management | |
| |
| |
| Project Management in Action: The Best Wireless Phone on the Market | |
| |
| |
| Project Management Today--An Integrative Approach | |
| |
| |
| Summary | |
| |
| |
| Alignmening of Projects with Organization Strategies | |
| |
| |
| Projects and the Strategic Plan | |
| |
| |
| The Strategic Management Process: An Overview | |
| |
| |
| Project Management in Action: Sample Strategies to Recapture Market Growth | |
| |
| |
| Absence of a Priority System Linked to Strategy Creates Problems | |
| |
| |
| Project Management in Action: The SAS Turnaround | |
| |
| |
| Moving to an Effective Project Selection System | |
| |
| |
| A Generic Project Portfolio Management System | |
| |
| |
| Project Management in Action: Y2K Projects | |
| |
| |
| Assessing the Effectiveness of the Priority System over the Long Haul--The Balanced Scorecard Model | |
| |
| |
| Summary | |
| |
| |
| Organization: Structure and Culture | |
| |
| |
| Organizing Projects within the Functional Organization | |
| |
| |
| Organizing Projects as Dedicated Teams | |
| |
| |
| Organizing Projects within a Matrix Arrangement | |
| |
| |
| Project Management in Action: Projectitis: The Dark Side of Project Teams | |
| |
| |
| Organizing Projects within Virtual Organizations | |
| |
| |
| Choosing the Right Project Management Structure | |
| |
| |
| Project Management in Action: The Project Management Office | |
| |
| |
| Organizational Culture | |
| |
| |
| Identifying Cultural Characteristics | |
| |
| |
| Implications of Organizational Culture for Organizing Projects | |
| |
| |
| Project Management in Action: Matrix Problems at DEC | |
| |
| |
| Summary | |
| |
| |
| Defining the Project | |
| |
| |
| Defining the Project Scope | |
| |
| |
| Project Management in Action: Operation Keiko Lift | |
| |
| |
| Project Management in Action: Examples of Project Scope Statements | |
| |
| |
| Establishing Project Priorities | |
| |
| |
| Project Management in Action: Year 2000 Olympic Games-Sydney, Australia | |
| |
| |
| Creating the Work Breakdown Structure | |
| |
| |
| Integrating the WBS with the Organization | |
| |
| |
| Coding the WBS for the Information System | |
| |
| |
| Project Rollup | |
| |
| |
| Process Breakdown Structure | |
| |
| |
| Responsibility Matrices | |
| |
| |
| Summary | |
| |
| |
| The Challenge of Estimating Project Times and Costs | |
| |
| |
| Factors Influencing the Quality of Estimates | |
| |
| |
| Macro versus Micro Estimating | |
| |
| |
| Estimating Project Times and Costs | |
| |
| |
| Project Management in Action: Estimate Accuracy During Project Life Cycle | |
| |
| |
| Level of Detail | |
| |
| |
| Developing Budgets | |
| |
| |
| Estimating Guidelines for Times, Costs, and Resources | |
| |
| |
| Refining Estimates and Contingency Funds | |
| |
| |
| Project Management in Action: How Do You Estimate the Cost of a Nuclear Power Plant? | |
| |
| |
| Creating a Database for Estimating | |
| |
| |
| Summary | |
| |
| |
| Developing a Network Plan | |
| |
| |
| The Project Network | |
| |
| |
| From Work Package to Network | |
| |
| |
| Constructing a Project Network | |
| |
| |
| Activity-On-Node (AON) Fundamentals | |
| |
| |
| Project Management in Action: The Yellow Sticky Approach | |
| |
| |
| Start and Finish Network Computations | |
| |
| |
| The Network Computation Process | |
| |
| |
| Project Management in Action: The Critical Path | |
| |
| |
| How the Information of the Forward and Backward Pass Is Used | |
| |
| |
| Loose Ends | |
| |
| |
| Extended Network Techniques from Practice | |
| |
| |
| Lags | |
| |
| |
| Project Management in Action: Concurrent Engineering | |
| |
| |
| An Example Using Lag Relationships | |
| |
| |
| Summary | |
| |
| |
| Managing Risk | |
| |
| |
| Risk Management Process | |
| |
| |
| Identifying Sources of Risk | |
| |
| |
| Risk Analysis and Assessment | |
| |
| |
| Project Management in Action: Semiquantitative Risk Approach | |
| |
| |
| Responding to Risks | |
| |
| |
| Project Management in Action: From Dome to Dust | |
| |
| |
| Contingency Planning | |
| |
| |
| Project Management in Action: Risk Management at the Top of the World | |
| |
| |
| Establishing Contingency Reserves | |
| |
| |
| Risk Control | |
| |
| |
| Summary | |
| |
| |
| Resource Scheduling | |
| |
| |
| Scheduling Problems | |
| |
| |
| Types of Project Constraints | |
| |
| |
| Kinds of Resource Constraints | |
| |
| |
| Scheduling Resources for Utilization and Given Availability | |
| |
| |
| Project Management in Action: Assessing Resource Allocation | |
| |
| |
| Project Management in Action: U.S. Forest Service Resource Shortage | |
| |
| |
| Splitting/Multitasking | |
| |
| |
| The Critical-Chain Approach | |
| |
| |
| Benefits of Scheduling Resources | |
| |
| |
| Assigning Project Work | |
| |
| |
| Project Management in Action: Assigning Geeks to Projects | |
| |
| |
| Multiproject Resource Schedules | |
| |
| |
| Summary | |
| |
| |
| Accelerating Project Completion | |
| |
| |
| The Challenge | |
| |
| |
| Rationale for Reducing Project Time | |
| |
| |
| Project Time Reduction Procedure | |
| |
| |
| Project Management in Action: Responding to the Northridge Earthquake | |
| |
| |
| Project Management in Action: I'll Bet You ... | |
| |
| |
| Project Management in Action: The Fastest House in the World | |
| |
| |
| Summary | |
| |
| |
| Managing Project Stakeholders | |
| |
| |
| Managing versus Leading | |
| |
| |
| Managing Project Stakeholders | |
| |
| |
| Influence as Exchange | |
| |
| |
| Social Network Building | |
| |
| |
| Project Management in Action: Leading at the Edge | |
| |
| |
| Ethics and Project Management | |
| |
| |
| Building Trust: The Key to Exercising Influence | |
| |
| |
| Qualities of an Effective Project Manager | |
| |
| |
| Project Management in Action: Profile of a Prospective Project Coordinator | |
| |
| |
| Summary | |
| |
| |
| Managing Project Teams | |
| |
| |
| The Five-Stage Team Development Model | |
| |
| |
| Situational Factors Affecting Team Development | |
| |
| |
| Building a High-Performing Project Team | |
| |
| |
| Recruting Project Members | |
| |
| |
| Project Management in Action: Managing Martians | |
| |
| |
| Conducting Project Meetings | |
| |
| |
| Project Management in Action: Software Development Teams at Microsoft | |
| |
| |
| Establishing a Team Identity | |
| |
| |
| Creating a Shared Vision | |
| |
| |
| Managing Project Reward Systems | |
| |
| |
| Project Management in Action: "Rat Track Fax" Galvanizes ELITE Team at Newspaper | |
| |
| |
| Managing the Decision-Making Process | |
| |
| |
| Managing Conflict within the Project Team | |
| |
| |
| Team-Building Sessions | |
| |
| |
| Managing Virtual Project Teams | |
| |
| |
| Project Team Pitfalls | |
| |
| |
| Overcoming Barriers to Performance | |
| |
| |
| Project Management in Action: Managing Low-Priority Projects | |
| |
| |
| Summary | |
| |
| |
| Managing Projects across Organizations | |
| |
| |
| The Genesis of Project Partnering | |
| |
| |
| Project Management in Action: The Kodak Orion Project | |
| |
| |
| Preproject Activities: Setting the Stage for Successful Partnering | |
| |
| |
| Project Implementation: Sustaining Collaborative Relationships | |
| |
| |
| Project Management in Action: Incentive System for a Partnering Project | |
| |
| |
| Project Completion: Celebrating Success | |
| |
| |
| Why Project Partnering Efforts Succeed or Fail | |
| |
| |
| Project Management in Action: Competing against Giants | |
| |
| |
| The Art of Negotiating | |
| |
| |
| A Note on Managing Customer Relations | |
| |
| |
| Summary | |
| |
| |
| Contract Management | |
| |
| |
| Project Management in Action: Can Partnering Work in the Public Sector? | |
| |
| |
| Monitoring Project Performance | |
| |
| |
| The Project Control Process | |
| |
| |
| Monitoring Time Performance | |
| |
| |
| An Integrated Cost/Schedule System | |
| |
| |
| Project Management in Action: Status Reports at Microsoft | |
| |
| |
| The Earned Value System | |
| |
| |
| Developing a Status Report: A Hypothetical Example | |
| |
| |
| Indexes | |
| |
| |
| Forecasting Final Project Cost | |
| |
| |
| Project Management in Action: Trojan Decommissioning Project | |
| |
| |
| Other Control Issues | |
| |
| |
| Project Management in Action: A Pseudo-Percent Complete Approach | |
| |
| |
| Summary | |
| |
| |
| Project Audit and Closure | |
| |
| |
| Project Audits | |
| |
| |
| The Project Audit Process | |
| |
| |
| Project Management in Action: Operation Eagle Claw | |
| |
| |
| The Audit Report | |
| |
| |
| Project Management in Action: Lessons Learned: Bell Canada Business Transformation Project | |
| |
| |
| Project Management in Action: Hewlett-Packard's Project Management Initiative | |
| |
| |
| Project Closure | |
| |
| |
| Team, Team Member, and Project Manager Evaluations | |
| |
| |
| Summary | |
| |
| |
| Project Management in Action: 360[degree] Feedback | |
| |
| |
| Project Management: The Future | |
| |
| |
| Emergence of Project-Driven Organizations | |
| |
| |
| Project Management in Action: The International Space Station (ISS) Project | |
| |
| |
| Project Management in Action: The Human Genome Project | |
| |
| |
| Project Management Maturity Model | |
| |
| |
| Career Paths in Project Management | |
| |
| |
| Project Management in Action: Harvesting Project Leaders | |
| |
| |
| Project Management in Action: Works Well with Others | |
| |
| |
| Summary | |
| |
| |
| Conclusions | |
| |
| |
| Notes | |
| |
| |
| Glossary | |
| |
| |
| Acronyms | |
| |
| |
| Project Management Equations | |
| |
| |
| Index | |