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Six Sigma Way Team Fieldbook An Implementation Guide for Process Improvement Teams

ISBN-10: 0071373144
ISBN-13: 9780071373142
Edition: 2002
List price: $37.00 Buy it from $3.00
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Description: This companion guide to the bestselling The Six Sigma Way focuses on the project improvement teams that do the real, in-the-trenches work of Six Sigma-measuring performance, improving quality and saving millions in the process. The Six Sigma Way  More...

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Book details

List price: $37.00
Copyright year: 2002
Publisher: McGraw-Hill Education
Publication date: 1/4/2002
Binding: Paperback
Pages: 432
Size: 7.25" wide x 9.00" long x 1.00" tall
Weight: 1.584
Language: English

This companion guide to the bestselling The Six Sigma Way focuses on the project improvement teams that do the real, in-the-trenches work of Six Sigma-measuring performance, improving quality and saving millions in the process. The Six Sigma Way Team Fieldbook is a highly practical reference for team leaders and members, outlining both the methods that have made Six Sigma successful and the basic steps a team must follow in an improvement effort. Written by three veteran trainers of Six Sigma "Black Belts" and teams at GE, Sun Microsystems, and Sears, this hands-on guide helps teams obtain the skills they need to identify a product, service, or process that needs improvement or redesign; gather data on the process and the rate of defects; find ways to improve quality up to a Six Sigma level-just 3.4 defects per million; and much more. * Includes dozens of data-gathering forms and Six Sigma tools and worksheets * Describes key improvement methods in a concise "how-to" format with checklists and tips

Peter S. Pande is Founder and President of Pivotal Resources, an international consulting firm providing Six Sigma implementation, training, and management development services in industries from financial services to high technology.

Robert P. Neuman, Ph.D., is a senior Consultant with Pivotal Resources. He is a noted speaker in business improvement methods and Six Sigma.

Roland R. Cavanagh, P.E., is a professional engineer and Pivotal Resources Consultant with Pivotal Resources. His areas of expertise include process measurement and applied statistics, business reorganization, and Six Sigma methods.

Preface
What a Six Sigma Project Team Needs to Know Before It Gets Started
The Six Sigma System
What Is Six Sigma?
System Alignment: Tracking the Xs and Ys
Six Ingredients of Six Sigma
Moving Forward
Eyes on the Prize: Using Six Sigma Teams as a Learning Tool
Three Ways to Six Sigma
Process Improvement: Finding Targeted Solutions
Process Design/Redesign
Process Management for Six Sigma Leadership
Using All Three Strategies
Choosing a Six Sigma Approach
Organizing for Six Sigma
The Leadership Group or Council
Project Sponsors and Champions
The Implementation Leader
The Six Sigma Coach (Master Black Belt)
The Team or Project Leader (Black Belt)
Team Members
The Process Owner
Black Belts, Master Black Belts, and Green Belts
Conclusion
Selecting Winning Six Sigma Projects
Start Simply When Learning a New Language
Three Project Selection Essentials
Project Selection Process
Do's and Don'ts When Selecting Projects
A Basic Toolkit for Team Leaders
Understanding Team Dynamics: The Evolution of Six Sigma Teams
Facilitation Skills
Meeting Tips for Six Sigma Teams
Basic Discussion Skills
Data Collection: The Right Tool for the Right Time
Organizational Communication
Getting Started
First Team Meeting Agenda
The Path Forward
Leading a Six Sigma Project Team Through DMAIC
The Define Stage
Define the Opportunity
Update and Expand Your DMAIC Project Charter
Charter Do's and Don'ts
Identify Customer Requirements
Defining Requirements Do's and Don'ts
Identifying and Documenting the Process
SIPOC Do's and Don'ts
Finishing Your Define Work
Power Tools for "Define"
DMAIC Project Charter Worksheet
Problem/Opportunity Statement Worksheet
DMAIC Project Plan Worksheet
Gantt Chart
Project Stakeholder Analysis Worksheet
Service or Output Requirement Instructions
Requirement Statement Worksheet
Kano Analysis Instructions
SIPOC Analysis and Map
Define Completion Checklist
Define Tollgate Preparation Worksheet
The QFD Cycle
Coming Together as a Team
Tips for the Forming Stage
Troubleshooting and Problem Prevention for Define
The Measure Stage
Measuring Process Performance
Basic Measurement Concepts
Two Components of Measure
Getting Ready for Analyze
Power Tools for "Measure"
Measurement Planning Worksheet
CTQ Tree
Stratification Factors
Measurement Assessment Tree
Operational Definition Worksheet
Process and Population Sampling
Daily and Weekly Sampling Charts
Checksheet Development Instructions
Sigma Calculation Worksheet
Proportion Defective and Yield Calculation Instructions
Cost of Poor Quality (COPQ) Calculations
Measure Checklist
Tollgate Preparation Worksheet
Tracking Long-Term Variation and Process Shifts
Guiding the Six Sigma Team in the Measure Stage
The Anatomy of Team Storming
Troubleshooting and Problem Prevention for Measure
Measure Do's and Don'ts
The Analyze Stage
Analyzing Data and Investigating Causes
Becoming a Defect Detective
Data Analysis: Exploring
Data Analysis: Generating Hypotheses About Causes
Data Analysis: Verifying Causes
Process Analysis: Exploring
Process Analysis: Generating Hypotheses About Causes
Process Analysis: Verifying Causes
Advanced Analytical Tools
Getting Ready for Improve
Power Tools for "Analyze"
Pareto Analysis and Chart
Run Chart, Trend Chart, Time Plot
Histogram or Frequency Plot
Cause-and-Effect Analysis (Fishbone or Ishikawa Diagram)
Relations Diagram
Scatter Plot or Correlation Diagram
Stratified Charts
Process Manipulation/Experimentation Worksheet
Detailed Process Maps or Flowcharts
Cross-Functional or Deployment Process Map
Process Value and Time Analysis
Analyze Checklist
Analyze Tollgate Preparation Worksheet
Hypothesis Testing: Determining Statistical Significance
Regression and Correlation Analysis
Exploring Complex Relationships: Using Design of Experiments to Screen, Verify, or Quantify Causes
Normal Data and Team Norms
Draw Attention to Team Progress
Build Momentum by Fixing "Low-Hanging Fruit"
Revisit and Update Team Ground Rules
Pay More Attention to How the Team Works Together
Troubleshooting and Problem Prevention for Analyze
The Improve Stage
Improving the Process
Steps to Workable, Effective Solutions
Generate Creative Solution Ideas: Learning to be Practically Impossible
Cook the Raw Ideas: Synthesizing Solution Ideas
Select a Solution
Pilot Test
Implement Full-Scale
Getting Ready for Control
Power Tools for "Improve"
Advanced Creativity Techniques
Assumption Busting
The Practicality Scale
Tree Diagram for Solution Development
Impact/Effort Matrix
Criteria or Decision Matrix
Force Field Analysis
Pilot Planning Checklist
Pilot Testing Debrief
Improve Checklist
Improve Tollgate Preparation Worksheet
FMEA (Failure Modes and Effects Analysis)
Design of Experiments (DOE)
"At Last We're a Team!"
Building Stakeholder Support (The Politics of Successful Change)
If a Tree Falls in the Woods ...
Improving the Team's Own Processes
Troubleshooting and Problem Prevention for Improve
Improve Do's and Don'ts
The Control Stage
Control and Process Management
Discipline
Documenting the Improvement
Keeping Score: Establishing Ongoing Process Measures
Going the Next Step: Building a Process Management Plan
Ending the Project
Power Tools for "Control"
Process Documentation Checklist
Control Charts
Process Management Chart
Response Plan Worksheet
Process Dashboards
Control Checklist
Control Tollgate Preparation Worksheet
Guiding Your Team in the Control Stage
Troubleshooting and Problem Prevention for Control
Control Do's and Don'ts
Six Sigma Process Design/Redesign
Think Before You Act
Implementing a Design/Redesign Project
Before You Begin: Have a Vision
Define the Design/Redesign Goal, Scope, and Requirements
Measure to Establish Baseline Performance
Analyze the Critical Elements
Improve: Designing and Implementing the New Process
Control the New Process
Other Elements of the Design/Redesign Path
Index

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