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| Preface | |
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| What a Six Sigma Project Team Needs to Know Before It Gets Started | |
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| The Six Sigma System | |
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| What Is Six Sigma? | |
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| System Alignment: Tracking the Xs and Ys | |
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| Six Ingredients of Six Sigma | |
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| Moving Forward | |
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| Eyes on the Prize: Using Six Sigma Teams as a Learning Tool | |
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| Three Ways to Six Sigma | |
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| Process Improvement: Finding Targeted Solutions | |
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| Process Design/Redesign | |
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| Process Management for Six Sigma Leadership | |
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| Using All Three Strategies | |
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| Choosing a Six Sigma Approach | |
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| Organizing for Six Sigma | |
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| The Leadership Group or Council | |
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| Project Sponsors and Champions | |
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| The Implementation Leader | |
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| The Six Sigma Coach (Master Black Belt) | |
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| The Team or Project Leader (Black Belt) | |
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| Team Members | |
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| The Process Owner | |
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| Black Belts, Master Black Belts, and Green Belts | |
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| Conclusion | |
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| Selecting Winning Six Sigma Projects | |
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| Start Simply When Learning a New Language | |
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| Three Project Selection Essentials | |
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| Project Selection Process | |
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| Do's and Don'ts When Selecting Projects | |
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| A Basic Toolkit for Team Leaders | |
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| Understanding Team Dynamics: The Evolution of Six Sigma Teams | |
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| Facilitation Skills | |
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| Meeting Tips for Six Sigma Teams | |
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| Basic Discussion Skills | |
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| Data Collection: The Right Tool for the Right Time | |
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| Organizational Communication | |
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| Getting Started | |
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| First Team Meeting Agenda | |
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| The Path Forward | |
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| Leading a Six Sigma Project Team Through DMAIC | |
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| The Define Stage | |
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| Define the Opportunity | |
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| Update and Expand Your DMAIC Project Charter | |
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| Charter Do's and Don'ts | |
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| Identify Customer Requirements | |
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| Defining Requirements Do's and Don'ts | |
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| Identifying and Documenting the Process | |
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| SIPOC Do's and Don'ts | |
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| Finishing Your Define Work | |
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| Power Tools for "Define" | |
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| DMAIC Project Charter Worksheet | |
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| Problem/Opportunity Statement Worksheet | |
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| DMAIC Project Plan Worksheet | |
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| Gantt Chart | |
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| Project Stakeholder Analysis Worksheet | |
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| Service or Output Requirement Instructions | |
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| Requirement Statement Worksheet | |
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| Kano Analysis Instructions | |
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| SIPOC Analysis and Map | |
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| Define Completion Checklist | |
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| Define Tollgate Preparation Worksheet | |
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| The QFD Cycle | |
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| Coming Together as a Team | |
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| Tips for the Forming Stage | |
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| Troubleshooting and Problem Prevention for Define | |
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| The Measure Stage | |
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| Measuring Process Performance | |
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| Basic Measurement Concepts | |
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| Two Components of Measure | |
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| Getting Ready for Analyze | |
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| Power Tools for "Measure" | |
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| Measurement Planning Worksheet | |
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| CTQ Tree | |
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| Stratification Factors | |
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| Measurement Assessment Tree | |
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| Operational Definition Worksheet | |
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| Process and Population Sampling | |
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| Daily and Weekly Sampling Charts | |
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| Checksheet Development Instructions | |
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| Sigma Calculation Worksheet | |
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| Proportion Defective and Yield Calculation Instructions | |
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| Cost of Poor Quality (COPQ) Calculations | |
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| Measure Checklist | |
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| Tollgate Preparation Worksheet | |
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| Tracking Long-Term Variation and Process Shifts | |
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| Guiding the Six Sigma Team in the Measure Stage | |
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| The Anatomy of Team Storming | |
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| Troubleshooting and Problem Prevention for Measure | |
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| Measure Do's and Don'ts | |
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| The Analyze Stage | |
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| Analyzing Data and Investigating Causes | |
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| Becoming a Defect Detective | |
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| Data Analysis: Exploring | |
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| Data Analysis: Generating Hypotheses About Causes | |
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| Data Analysis: Verifying Causes | |
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| Process Analysis: Exploring | |
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| Process Analysis: Generating Hypotheses About Causes | |
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| Process Analysis: Verifying Causes | |
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| Advanced Analytical Tools | |
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| Getting Ready for Improve | |
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| Power Tools for "Analyze" | |
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| Pareto Analysis and Chart | |
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| Run Chart, Trend Chart, Time Plot | |
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| Histogram or Frequency Plot | |
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| Cause-and-Effect Analysis (Fishbone or Ishikawa Diagram) | |
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| Relations Diagram | |
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| Scatter Plot or Correlation Diagram | |
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| Stratified Charts | |
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| Process Manipulation/Experimentation Worksheet | |
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| Detailed Process Maps or Flowcharts | |
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| Cross-Functional or Deployment Process Map | |
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| Process Value and Time Analysis | |
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| Analyze Checklist | |
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| Analyze Tollgate Preparation Worksheet | |
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| Hypothesis Testing: Determining Statistical Significance | |
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| Regression and Correlation Analysis | |
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| Exploring Complex Relationships: Using Design of Experiments to Screen, Verify, or Quantify Causes | |
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| Normal Data and Team Norms | |
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| Draw Attention to Team Progress | |
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| Build Momentum by Fixing "Low-Hanging Fruit" | |
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| Revisit and Update Team Ground Rules | |
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| Pay More Attention to How the Team Works Together | |
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| Troubleshooting and Problem Prevention for Analyze | |
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| The Improve Stage | |
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| Improving the Process | |
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| Steps to Workable, Effective Solutions | |
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| Generate Creative Solution Ideas: Learning to be Practically Impossible | |
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| Cook the Raw Ideas: Synthesizing Solution Ideas | |
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| Select a Solution | |
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| Pilot Test | |
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| Implement Full-Scale | |
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| Getting Ready for Control | |
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| Power Tools for "Improve" | |
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| Advanced Creativity Techniques | |
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| Assumption Busting | |
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| The Practicality Scale | |
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| Tree Diagram for Solution Development | |
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| Impact/Effort Matrix | |
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| Criteria or Decision Matrix | |
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| Force Field Analysis | |
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| Pilot Planning Checklist | |
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| Pilot Testing Debrief | |
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| Improve Checklist | |
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| Improve Tollgate Preparation Worksheet | |
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| FMEA (Failure Modes and Effects Analysis) | |
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| Design of Experiments (DOE) | |
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| "At Last We're a Team!" | |
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| Building Stakeholder Support (The Politics of Successful Change) | |
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| If a Tree Falls in the Woods ... | |
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| Improving the Team's Own Processes | |
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| Troubleshooting and Problem Prevention for Improve | |
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| Improve Do's and Don'ts | |
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| The Control Stage | |
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| Control and Process Management | |
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| Discipline | |
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| Documenting the Improvement | |
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| Keeping Score: Establishing Ongoing Process Measures | |
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| Going the Next Step: Building a Process Management Plan | |
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| Ending the Project | |
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| Power Tools for "Control" | |
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| Process Documentation Checklist | |
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| Control Charts | |
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| Process Management Chart | |
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| Response Plan Worksheet | |
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| Process Dashboards | |
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| Control Checklist | |
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| Control Tollgate Preparation Worksheet | |
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| Guiding Your Team in the Control Stage | |
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| Troubleshooting and Problem Prevention for Control | |
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| Control Do's and Don'ts | |
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| Six Sigma Process Design/Redesign | |
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| Think Before You Act | |
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| Implementing a Design/Redesign Project | |
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| Before You Begin: Have a Vision | |
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| Define the Design/Redesign Goal, Scope, and Requirements | |
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| Measure to Establish Baseline Performance | |
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| Analyze the Critical Elements | |
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| Improve: Designing and Implementing the New Process | |
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| Control the New Process | |
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| Other Elements of the Design/Redesign Path | |
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| Index | |