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| Foreword | |
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| Introduction | |
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| Acknowledgments | |
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| B2B E-Marketplace Evolutions | |
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| The Evolution of E-Marketplaces | |
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| The Evolution of E-Marketplaces into Value Trust Networks | |
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| The Three C's of Ebusiness | |
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| Global Value Trust Networks | |
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| Humanizing the E-Marketplaces | |
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| Computerized E-Marketplaces | |
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| Digital and Physical Worlds Coincide | |
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| 10 Principles for the Success in the Twenty-First-Century Networked Society | |
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| Electronic Value Delivery Systems | |
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| Moai Perspective on Ecommerce | |
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| An Introduction to Dynamic Commerce and Negotiated Ecommerce | |
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| A Review and Analysis of Trends and Opportunities in Commerce on the Internet | |
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| The Introduction of Ecommerce: Mapping Traditional Businesses to the Internet | |
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| From Static Prices to Dynamics Commerce | |
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| Key Aspects of Dynamic Commerce and Negotiated Ecommerce | |
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| Flexible Market-Driven Pricing Models | |
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| Multiple Parameter Bidding | |
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| Market Aggregation and Community Cohesiveness | |
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| Competitive Advantages Through Improved Operational Efficiency | |
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| Multiple-Stage Negotiations for Complex Transactions | |
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| Dynamic Commerce and Emerging Negotiated Ecommerce Implementation Models | |
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| Chapter Summary | |
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| Twenty-First Century E-Marketplace Dynamics | |
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| Key E-Marketplace Trends | |
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| E-Marketplace Evolution | |
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| Transactions Drive Value-Added Services Revenues | |
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| E-Marketplaces Provide Transparency | |
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| Current Trends and Keys to Success of the E-Marketplace | |
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| Supply Chain Merging into Supply Webs | |
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| Perspective: The Rise of the B2B Marketplace by Keith Krach, chairman and CEO, Ariba | |
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| The Value-Driven B2B Marketplace | |
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| Evolution of Ecommerce Mechanisms | |
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| Marketplace Requirements | |
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| Benefits of B2B Marketplaces | |
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| Marketplace Principles | |
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| Marketplace Expansion Strategies | |
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| Keys to Success | |
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| Section Summary | |
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| B2B Supplier Opportunities in the New Economy | |
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| The New Economy | |
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| Requirements for the New Economy | |
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| Success Strategies | |
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| Section Summary | |
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| Chapter Summary | |
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| Dynamic Content Strategies | |
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| Content Must Adapt in the New Economy | |
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| Perspective by Mark Hoffman, chairman and CEO, Commerce One | |
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| The Role of Content in Internet Initiatives | |
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| Content and Context | |
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| Perspective by The Yankee Group | |
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| A Framework to Manage Pervasive Content at the Edge of the Network--Executive Summary | |
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| Chapter Summary | |
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| B2B Community Strategies | |
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| E-Marketplaces as Communities | |
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| The Evolution of the Online Community | |
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| Prerequisites for Community | |
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| Community Building Blocks | |
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| The Web Portal: The Preferred Foundation for Community Building | |
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| Key Strategies for Successful Online Community Building | |
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| Trends and Future Directions | |
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| The Development of Education-Based Relationships | |
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| Building an Online Community ASAP | |
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| Chapter Summary | |
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| E-Marketplace Commerce Strategies | |
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| Community Ebusiness | |
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| Supplier Networks | |
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| Vertical E-Marketplaces Target Specialized Communities | |
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| Collaboration Hubs | |
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| The Ability to Match the Right Buyers to the Right Sellers | |
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| Auctions | |
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| Reverse Auctions | |
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| Spot Purchasing | |
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| Catalog Aggregation | |
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| Content and Support for All Goods and Services | |
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| All Goods and Services | |
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| Full Range of Content Management Support | |
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| Supplier Registry | |
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| Self-Guiding Search | |
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| Transaction Routing | |
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| Multiple Delivery Protocols | |
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| Value-Added Services | |
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| E-Marketplace Commerce Trends | |
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| Chapter Summary | |
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| The Global Economy | |
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| We, the People | |
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| We, the Builders of the New Economy | |
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| Vertical and Horizontal Markets: Friends or Foes? | |
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| Government Involvement | |
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| The Language of Global Ecommerce | |
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| Globalize or Else | |
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| The Global Trading Web, Globalizing Ecommerce | |
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| Interoperability Through Standards | |
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| Increasing E-Marketplace Value Through Value-Added Services | |
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| The Players | |
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| Global Knowledge Networks Take Flight | |
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| The Foundation for the Knowledge Network Is Forming | |
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| New Economy Knowledge Providers | |
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| The Information Silos Problem and Knowledge Hubs | |
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| Knowledge Management | |
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| The Relationship of Time to the Value of Knowledge | |
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| The Three C's of Knowledge | |
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| Knowledge Tools for a Knowledge Economy | |
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| Perspective by Gideon Gartner | |
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| What Is the Future Significance of the Content Component of B2B | |
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| Content Is Still King | |
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| Entering the Knowledge Exchange Wars | |
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| The Infoglut Phenomenon | |
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| The Human Factor | |
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| The Knowledge Exchange Mechanism | |
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| The Need for Intermediation | |
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| The Problem with Disintermediation in the Knowledge Space | |
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| Section Summary | |
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| E-Marketplace Business Models | |
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| Vertical Industry E-Marketplaces | |
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| Interactivity Breeds Liquidity and Interdependence | |
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| Liquidity Is Key | |
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| Firms Will Tap Process Specialists Across an Ebusiness Network | |
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| The Role of Exchanges | |
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| Analysis of the Independent and Industry-Backed Models | |
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| Leverage the Global Ebusiness Network | |
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| Can Independent Exchanges and Consortia Survive Together? | |
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| Information Will Replace Inventory | |
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| Developing an Ebusiness Infrastructure | |
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| Perspective by NetMarketMakers | |
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| The Evolution of Business-to-Business Commerce Models | |
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| New Digital Marketplace Models | |
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| Digital Marketplace Solution Requirements | |
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| Section Summary | |
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| Connecting to Multiple E-Marketplaces | |
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| Directly Extending the Enterprise into a Shared Corporate Environment | |
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| Section Summary | |
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| Chapter Summary | |
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| Value Trust Networks: The Future of Supply Chains | |
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| Global Value Trust Networks | |
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| V = Value | |
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| T = Trust | |
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| N = Network | |
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| Supply Chains: The Classic VTN | |
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| Value Trust Network Model | |
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| Why Supply Chains Will Embrace Internet-Based Business Models | |
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| Perspective: Building Value into the Supply Chain by Mark Hoffman, chairman and CEO, Commerce One | |
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| Point-to-Point Inefficiencies | |
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| Simple Buying and Selling | |
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| Supporting Complex Business Processes | |
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| Interenterprise Efficiencies | |
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| Section Summary | |
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| E-Marketplace Supporting the "New" Supply Web Through Value-Added Services | |
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| E-Procurement Strategies (Direct and Indirect Procurement Solutions) | |
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| E-Marketplaces--Advanced Planning and Scheduling Services | |
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| Improved Productivity Through a Value Trust Network Model | |
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| Chapter Summary | |
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| Customer-Centric Power Shift | |
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| The Three Dimensions of Customization | |
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| A Shift from Inward Focus to Outward Focus | |
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| Business Possibilities | |
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| Strength in Numbers | |
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| Building Intimate Customer Relationships | |
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| The Importance of Customer Lifetime Value | |
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| Monitor and Measure Customer Satisfaction | |
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| Develop a Balanced Scorecard Approach | |
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| The Devil Is in the Details | |
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| Knowledge Turnover | |
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| Customer Value-Added Services | |
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| TeleWeb Integration | |
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| Live Chat or Text-Based Interaction | |
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| 360-Degree Customer Satisfaction | |
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| Information Empowerment | |
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| Mass Customization | |
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| CRM and Beyond | |
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| The Emergence of E-Customer Relationship Management | |
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| An Evaluation of Current Customer Service Solutions | |
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| Upstream, Instream, and Downstream Processes | |
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| CRM Technology Market Overview | |
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| Generations of CRM Systems and Technologies | |
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| CRM Market Categories | |
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| CRM Makes (Dollars and) Cents | |
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| Application Service Providers versus Enterprise Solutions | |
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| Chapter Summary | |
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| Developing Your E-Marketplace Organization, Culture, and Strategy | |
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| Innovation Organizations | |
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| Three Key E-Marketplace Models | |
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| The New Innovation Fundamentals | |
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| The Twenty-First-Century Organization | |
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| Developing an E-Marketplace Strategy | |
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| Focus on Core Competencies | |
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| E-Marketplace's Success Factors | |
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| Chapter Summary | |
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| Glossary | |
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| Bibliography | |
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| Contributors List | |
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| Index | |