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Bringing Out the Best in People How to Apply the Astonishing Power of Positive Reinforcement

ISBN-10: 0071351450
ISBN-13: 9780071351454
Edition: 2nd 2000 (Revised)
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Description: Effective management of personnel leads to outstanding individual performances that, in turn, leads to great organisational performance. This text tells how to initiate organisational change to increase employee effectiveness.

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Book details

List price: $27.00
Edition: 2nd
Copyright year: 2000
Publisher: McGraw-Hill Education
Publication date: 1/11/2000
Binding: Hardcover
Pages: 272
Size: 6.50" wide x 9.50" long x 1.25" tall
Weight: 1.144
Language: English

Effective management of personnel leads to outstanding individual performances that, in turn, leads to great organisational performance. This text tells how to initiate organisational change to increase employee effectiveness.

Aubrey C. Daniels is the author of the bestselling management classic Bringing Out the Best in People. His management consulting firm, Aubrey Daniels International, works with business leaders around the world. Daniels is an internationally recognized expert on management, leadership, and workplace issues. He has been featured in The Wall Street Journal, The New York Times, Fortune, and on CNN and CNBC.James E. Daniels, Vice President and Senior Consultant with Aubrey Daniels International, has developed productivity and quality improvement systems for corporations across the globe. He is coauthor (with Daniels) of the definitive behavioral text Performance Management: Changing Behavior That Drives Organizational Effectiveness.

Preface
Acknowledgments
The Perils of Traditional Management
Fads, Fantasies, and Fixes
From "My Own Style" to a Precise Procedure
Management by Sloshing Around versus Precision Management
Business Is Behavior
Behavior Is a Function of Its Consequences
A Most Practical Approach
Management by Common Sense Is Not Management At All
Common Sense versus Scientific Knowledge
The Popularity of a Management Approach Guarantees Nothing
If It Ain't Broke, Find Out Why
Louder, Longer, Meaner
Surprise! People Don't Do What You Tell Them to Do
Why Telling Alone Does Not Bring Out the Best in People
The Astonishing Power of Positive Reinforcement
Behavior Is a Function of Its Consequences
Every Consequence Every Day
The More Immediate, the Better
Everybody's Behavior Makes Sense to Them
No-Fault Performance: Change--Not Blame
The ABCs of Performance Management
A Way of Seeing Things As Others See Them
Building Trust
The High Price of Negative Reinforcement
Positive or Negative Reinforcement: What Difference Does It Make?
Five Easy Clues That Indicate Negative Reinforcement Is Present
The Bottom Line on Negative Reinforcement
Capturing Discretionary Effort through Positive Reinforcement
What Does Positive Reinforcement Look Like?
Kinds of Positive Reinforcement
Grandma's Law
Sources of Positive Reinforcement
Decreasing Behavior--Intentionally or Otherwise
Extinction--Doing Nothing Changes Behavior
Punishment--Stopping Behavior
Effective Delivery of Reinforcement
Common Mistakes in the Delivery of Positive Reinforcement
4 to 1 Rule
Competition for Positive Reinforcement
The Scientific Approach to Leadership
Pinpoint Precision
Beware of the Activity Trap: Pinpoint Results First
If It Doesn't Move, It's a Result
Precision Pinpointing
Counts of Behaviors versus Results
Control of the Pinpoint
The Effective Use of Measurement
Myth: What Gets Measured Gets Done
Overcoming Resistance to Measurement
How to Measure
Validating Behavioral Measures
Measurement Helps You See Small Changes
Performance Feedback
Feedback Is an Antecedent
Feedback in Graphs
Performer-Controlled Feedback
Feedback and Reinforcement
A Model for Problem Solving
The Model
Implementing the Model
Evaluating the Impact of a Performance Management Intervention
Turning Good Intentions into High Performance
Goal Setting to Shape Behavior
Understanding the True Nature of Goals
Shaping: The Fastest Way to Change
Organizational Goals and Benchmarking
The Missing Link in Quality
Fatally Flawed Notions of Quality
Deming's 14 Points
Quality through Consequences
Teams and Empowerment
Motherhood, Apple Pie, and Teams
The Team Concept: In Search of a Problem
Making Teams Work
Empowerment through Shaping
Turning Downsizing into Rightsizing
Tough Times Demand Positive Management
"Rightsizing" Is the Answer
Fortune's Six "Rules"
Compensation and Performance Appraisal
Compensation As Reward
Noncontingent Benefits
Gainsharing
Performance Appraisal
Pinpointing Results: The Performance Matrix
Recognition and Reward
Employee of the Month
Contests
Embarrassment Awards
Suggestion Systems
REvitalizing the Workplace
Performance Management: The Executive Function
The Executive Role in Performance Management
Herrnstein's Hyperbola
Executive Behaviors
Maximizing Learning--The Fluency Model
Learning by Doing: On-the-Job Training (OJT)
The Fluency Factor
The Learning Revolution
Thank God It's Monday--Celebrating Work
Making Work Fun
TGIM
Epilogue
Index

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