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| Preface | |
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| Questions to Ask Before Starting Teams | |
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| What Are Teams? | |
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| The Five Ps in Team | |
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| Why Do You Want Teams? | |
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| Where Do You Plan to Implement Teams? | |
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| What Do You Expect from Teams? | |
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| What Roles Are Crucial to the Team Process? | |
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| How Will You Evaluate Individuals Versus Teams? | |
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| How Will You Compensate Teams? | |
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| What Resources Will You Budget for Training and Development? | |
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| What's the Organizational Impact of Teams and How Can You Manage It? | |
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| Manager's Checklist for Chapter 1 | |
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| Creating the Culture for Teamwork | |
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| Why Teams Make Sense for Business Today | |
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| Moving from Traditional to Self-Directed Teams | |
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| How Do You Know You're Ready for Empowerment and Teams? | |
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| Determining Your Readiness for Teams | |
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| Manager's Checklist for Chapter 2 | |
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| Teams and Business Strategy | |
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| How Can You Determine if Teams Are Right for Your Business? | |
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| Some Business Reasons for Teams | |
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| Is the Work Appropriate for Teams? | |
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| Are Your People Ready for Teams? | |
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| A Question More Important than Answers | |
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| Manager's Checklist for Chapter 3 | |
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| Why Organizations Have Problems with Teams | |
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| Five Major Potholes | |
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| Filling the Potholes | |
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| The Team Development Checklist | |
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| A Team Development Strategy | |
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| Manager's Checklist for Chapter 4 | |
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| Vision, Values, Mission, and Strategy | |
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| Begin with a Vision ... and Values | |
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| Missions Mean Muscles | |
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| Strategy: Planning for Success | |
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| Lead the Way ... from Within | |
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| Manager's Checklist for Chapter 5 | |
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| Team Dynamics | |
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| How Teams Are Supposed to Develop | |
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| How Teams Really Develop | |
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| How to Identify, Diagnose, and Treat Common Team Problems | |
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| Manager's Checklist for Chapter 6 | |
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| New Roles for Leaders of High-Performance Work Groups | |
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| The Six Roles of a Successful Manager | |
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| The Seven Bases of Power | |
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| Leadership Self-Analysis | |
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| Manager's Checklist for Chapter 7 | |
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| Conducting Team Meetings | |
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| The Problem with Meetings ... | |
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| Meetings and Roles | |
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| Guidelines for Effective Team Meetings | |
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| Handling Common Team Meeting Problems | |
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| What You Should Do as Manager | |
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| Problem-Solving Techniques for Meetings | |
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| Manager's Checklist for Chapter 8 | |
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| Coaching Teams and Team Members | |
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| The Basics of Coaching | |
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| Job Performance | |
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| Developing Team Players | |
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| Developing Leaders | |
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| Coaching from a Distance | |
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| Players as Coaches | |
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| Recognition | |
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| Coaching by Example | |
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| Manager's Checklist for Chapter 9 | |
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| Coping with Conflicts and Changes | |
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| Resolving Conflicts | |
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| Direct Dealing | |
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| Reducing Conflicts | |
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| Coping with Changes | |
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| Manager's Checklist for Chapter 10 | |
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| Applied Empowerment | |
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| Problems with Empowerment | |
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| A Simpler Approach | |
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| Manager's Checklist for Chapter 11 | |
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| Evaluating Your Team | |
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| What Are Your Team Performance Problems? | |
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| How Effective Is Your Team? | |
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| How Good Are the Members of the Team? | |
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| How Else Can You Evaluate Your Team? | |
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| Manager's Checklist for Chapter 12 | |
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| Index | |