Dealing with People You Can't Stand How to Bring Out the Best in People at Their Worst

Name: Dealing with People You Can't Stand How to Bring Out the Best in People at Their Worst
Price: 2.54 USD
Availability: InStock
ISBN: 9780070078383

ISBN-10: 0070078386

ISBN-13: 9780070078383

Edition: 1995

Authors: Rick Brinkman

List price: $12.95

30 day, 100% satisfaction guarantee!

Marketplace

5 new & used from $2.54

what's this?

Rush Rewards U
Members Receive:

You have reached 400 XP and carrot coins. That is the daily max!

Book details

List price: $12.95
Copyright year: 1995
Publisher: McGraw-Hill Companies, The
Binding: Paperback
Pages: 208
Size: 6.30" wide x 9.21" long x 0.59" tall
Weight: 0.902
Language: English

Dr. Rick Kirschner and Dr. Rick Brinkman are two of the world's most influential, and entertaining, communication and life management experts. Licensed holistic physicians, they have appeared on hundreds of television and radio programs and been featured in more than 200 newspapers, including the Wall Street Journal. "The Two Ricks" are coauthors of the bestselling audio and video tapes How to Deal with Difficult People, Telecare, and others, along with the bestselling books Dealing with People You Can't Stand, Dealing with Relatives, Life by Design, and Love Thy Customer. Their unique seminars and video training products have garnered rave reviews from clients including IBM, ATT,…

Acknowledgments	p. xiii
Introduction	p. xv
Getting to Know the People You Can't Stand
The 10 Most Unwanted List	p. 3
The Tank	p. 4
The Sniper	p. 5
The Grenade	p. 5
The Know-It-All	p. 6
The Think-They-Know-It-All	p. 7
The Yes Person	p. 7
The Maybe Person	p. 8
The Nothing Person	p. 9
The No Person	p. 9
The Whiner	p. 10
The Lens of Understanding	p. 13
What Determines Focus and Assertiveness	p. 16
Get the Task Done	p. 16
Get the Task Right	p. 17
Sometimes It's a Matter of Time	p. 17
Get Along with People	p. 17
Get Appreciation from People	p. 17
Sometimes You Get What You Give	p. 18
It's a Question of Balance	p. 19
As Intent Changes, So Does Behavior	p. 19
You Can Hear Where People Are Coming From	p. 22
Shared Priorities, No Problem	p. 23
What Happens When the Intent Isn't Fulfilled?	p. 24
The Road to Hell Is Paved with Good Intentions	p. 27
Threatened Intent to Get It Done	p. 28
Threatened Intent to Get It Right	p. 29
Threatened Intent to Get Along with Others	p. 30
Threatened Intent to Get Appreciated by People	p. 32
To Summarize	p. 33
Surviving Through Skillful Communication: Prevent Conflicts and Resolve Problems Before They Get Out of Hand
From Conflict to Cooperation	p. 37
Two Essential Skills: Blending and Redirecting	p. 38
Blend Nonverbally with Body and Facial Expressions	p. 39
Blend Vocally with Volume and Speed	p. 41
Listen to Understand	p. 43
People Want to Be Heard and Understood	p. 44
Reach a Deeper Understanding	p. 49
Identify Positive Intent	p. 50
Identify Highly Valued Criteria	p. 52
Speak to Be Understood	p. 55
Monitor Your Tone of Voice	p. 56
State Your Positive Intent	p. 56
Tactfully Interrupt Interruptions	p. 58
Tell Your Truth	p. 59
Stay Flexible	p. 61
Get What You Project and Expect	p. 63
Pygmalion Power	p. 64
Assume the Best, Give the Benefit of the Doubt	p. 65
Appreciate Criticism	p. 66
Bringing Out the Best in People at Their Worst: Specific Goals and Action Steps for Dealing with the 10 Most Unwanted
The Tank	p. 71
You'd Better Adjust Your Attitude	p. 72
Your Goal: Command Respect	p. 74
Action Plan	p. 74
What If the Tank's Accusations Are True, and You Are in the Wrong?	p. 78
Great Moments in Difficult People History	p. 78
The Sniper	p. 83
Unfriendly Fire	p. 84
Friendly Fire	p. 85
You Better Adjust Your Attitude	p. 86
Your Goal: Bring the Sniper Out of Hiding	p. 87
Action Plan	p. 87
Special Situation: Friendly Fire	p. 90
Special Situation: Third Party Sniping	p. 90
Great Moments in Difficult People History	p. 91
The Know-It-All	p. 95
You Better Adjust Your Attitude	p. 97
Your Goal	p. 98
Action Plan	p. 98
Great Moments in Difficult People History	p. 101
The Think-They-Know-It-All	p. 105
You Better Adjust Your Attitude	p. 107
Your Goal: Give Their Bad Ideas the Hook	p. 108
Action Plan	p. 108
Great Moments in Difficult People History	p. 111
The Grenade	p. 115
You Better Adjust Your Attitude	p. 117
Your Goal: Take Control of the Situation	p. 118
Action Plan	p. 118
Great Moments in Difficult People History	p. 121
The Yes Person	p. 125
You Better Adjust Your Attitude	p. 128
Your Goal: Get Commitments You Can Count On	p. 128
Great Moments in Difficult People History	p. 134
The Maybe Person	p. 139
You Better Adjust Your Attitude	p. 141
Your Goal: Help Them Learn to Think Decisively	p. 141
Action Plan	p. 142
Great Moments in Difficult People History	p. 145
The Nothing Person	p. 149
You Better Adjust Your Attitude	p. 151
Your Goal: Persuade the Nothing Person to Talk	p. 152
Action Plan	p. 152
Great Moments in Difficult People History	p. 157
The No Person	p. 161
You Better Adjust Your Attitude	p. 163
Your Goal: Transition to Problem Solving	p. 163
Action Plan	p. 164
Great Moments in Difficult People History	p. 167
The Whiner	p. 171
You Better Adjust Your Attitude	p. 173
Your Goal: Form a Problem-Solving Alliance	p. 174
Action Plan	p. 174
Great Moments in Difficult People History	p. 177
What If People Can't Stand You?	p. 179
Correspondence with Difficult People	p. 179
What If You Are the Tank?	p. 180
What If You Are the Sniper?	p. 180
What If You Are the Know-It-All	p. 181
What If You Are the Think-They-Know-It-All?	p. 182
What If You Are the Grenade?	p. 182
What If You Are the Yes Person?	p. 183
What If You Are the Maybe Person?	p. 184
What If You Are the Nothing Person?	p. 185
What If You Are the No Person?	p. 186
What If You Are the Whiner?	p. 187
Afterword	p. 189
Appendix: How to Change Your Attitude	p. 193
Table of Contents provided by Syndetics. All Rights Reserved.