Dealing with People You Can't Stand How to Bring Out the Best in People at Their Worst

ISBN-10: 0070078386
ISBN-13: 9780070078383
Edition: 1995
Authors: Rick Brinkman
List price: $12.95
30 day, 100% satisfaction guarantee

If an item you ordered from TextbookRush does not meet your expectations due to an error on our part, simply fill out a return request and then return it by mail within 30 days of ordering it for a full refund of item cost.

Learn more about our returns policy

what's this?
Rush Rewards U
Members Receive:
coins
coins
You have reached 400 XP and carrot coins. That is the daily max!
You could win $10,000

Get an entry for every item you buy, rent, or sell.

Study Briefs

Limited time offer: Get the first one free! (?)

All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.

Add to cart
Study Briefs
Periodic Table Online content $4.95 $1.99
Add to cart
Study Briefs
Writing a Scientific Report Online content $4.95 $1.99

Customers also bought

Loading
Loading
Loading
Loading
Loading
Loading
Loading
Loading
Loading
Loading

Book details

List price: $12.95
Copyright year: 1995
Publisher: McGraw-Hill Companies, The
Binding: Paperback
Pages: 208
Size: 6.30" wide x 9.21" long x 0.59" tall
Weight: 0.902
Language: English

Dr. Rick Kirschner and Dr. Rick Brinkman are two of the world's most influential, and entertaining, communication and life management experts. Licensed holistic physicians, they have appeared on hundreds of television and radio programs and been featured in more than 200 newspapers, including the Wall Street Journal. "The Two Ricks" are coauthors of the bestselling audio and video tapes How to Deal with Difficult People, Telecare, and others, along with the bestselling books Dealing with People You Can't Stand, Dealing with Relatives, Life by Design, and Love Thy Customer. Their unique seminars and video training products have garnered rave reviews from clients including IBM, ATT, LucasFilm, Quaker Oats, the U.S. Army, and numerous other organizations

Acknowledgmentsp. xiii
Introductionp. xv
Getting to Know the People You Can't Stand
The 10 Most Unwanted Listp. 3
The Tankp. 4
The Sniperp. 5
The Grenadep. 5
The Know-It-Allp. 6
The Think-They-Know-It-Allp. 7
The Yes Personp. 7
The Maybe Personp. 8
The Nothing Personp. 9
The No Personp. 9
The Whinerp. 10
The Lens of Understandingp. 13
What Determines Focus and Assertivenessp. 16
Get the Task Donep. 16
Get the Task Rightp. 17
Sometimes It's a Matter of Timep. 17
Get Along with Peoplep. 17
Get Appreciation from Peoplep. 17
Sometimes You Get What You Givep. 18
It's a Question of Balancep. 19
As Intent Changes, So Does Behaviorp. 19
You Can Hear Where People Are Coming Fromp. 22
Shared Priorities, No Problemp. 23
What Happens When the Intent Isn't Fulfilled?p. 24
The Road to Hell Is Paved with Good Intentionsp. 27
Threatened Intent to Get It Donep. 28
Threatened Intent to Get It Rightp. 29
Threatened Intent to Get Along with Othersp. 30
Threatened Intent to Get Appreciated by Peoplep. 32
To Summarizep. 33
Surviving Through Skillful Communication: Prevent Conflicts and Resolve Problems Before They Get Out of Hand
From Conflict to Cooperationp. 37
Two Essential Skills: Blending and Redirectingp. 38
Blend Nonverbally with Body and Facial Expressionsp. 39
Blend Vocally with Volume and Speedp. 41
Listen to Understandp. 43
People Want to Be Heard and Understoodp. 44
Reach a Deeper Understandingp. 49
Identify Positive Intentp. 50
Identify Highly Valued Criteriap. 52
Speak to Be Understoodp. 55
Monitor Your Tone of Voicep. 56
State Your Positive Intentp. 56
Tactfully Interrupt Interruptionsp. 58
Tell Your Truthp. 59
Stay Flexiblep. 61
Get What You Project and Expectp. 63
Pygmalion Powerp. 64
Assume the Best, Give the Benefit of the Doubtp. 65
Appreciate Criticismp. 66
Bringing Out the Best in People at Their Worst: Specific Goals and Action Steps for Dealing with the 10 Most Unwanted
The Tankp. 71
You'd Better Adjust Your Attitudep. 72
Your Goal: Command Respectp. 74
Action Planp. 74
What If the Tank's Accusations Are True, and You Are in the Wrong?p. 78
Great Moments in Difficult People Historyp. 78
The Sniperp. 83
Unfriendly Firep. 84
Friendly Firep. 85
You Better Adjust Your Attitudep. 86
Your Goal: Bring the Sniper Out of Hidingp. 87
Action Planp. 87
Special Situation: Friendly Firep. 90
Special Situation: Third Party Snipingp. 90
Great Moments in Difficult People Historyp. 91
The Know-It-Allp. 95
You Better Adjust Your Attitudep. 97
Your Goalp. 98
Action Planp. 98
Great Moments in Difficult People Historyp. 101
The Think-They-Know-It-Allp. 105
You Better Adjust Your Attitudep. 107
Your Goal: Give Their Bad Ideas the Hookp. 108
Action Planp. 108
Great Moments in Difficult People Historyp. 111
The Grenadep. 115
You Better Adjust Your Attitudep. 117
Your Goal: Take Control of the Situationp. 118
Action Planp. 118
Great Moments in Difficult People Historyp. 121
The Yes Personp. 125
You Better Adjust Your Attitudep. 128
Your Goal: Get Commitments You Can Count Onp. 128
Great Moments in Difficult People Historyp. 134
The Maybe Personp. 139
You Better Adjust Your Attitudep. 141
Your Goal: Help Them Learn to Think Decisivelyp. 141
Action Planp. 142
Great Moments in Difficult People Historyp. 145
The Nothing Personp. 149
You Better Adjust Your Attitudep. 151
Your Goal: Persuade the Nothing Person to Talkp. 152
Action Planp. 152
Great Moments in Difficult People Historyp. 157
The No Personp. 161
You Better Adjust Your Attitudep. 163
Your Goal: Transition to Problem Solvingp. 163
Action Planp. 164
Great Moments in Difficult People Historyp. 167
The Whinerp. 171
You Better Adjust Your Attitudep. 173
Your Goal: Form a Problem-Solving Alliancep. 174
Action Planp. 174
Great Moments in Difficult People Historyp. 177
What If People Can't Stand You?p. 179
Correspondence with Difficult Peoplep. 179
What If You Are the Tank?p. 180
What If You Are the Sniper?p. 180
What If You Are the Know-It-Allp. 181
What If You Are the Think-They-Know-It-All?p. 182
What If You Are the Grenade?p. 182
What If You Are the Yes Person?p. 183
What If You Are the Maybe Person?p. 184
What If You Are the Nothing Person?p. 185
What If You Are the No Person?p. 186
What If You Are the Whiner?p. 187
Afterwordp. 189
Appendix: How to Change Your Attitudep. 193
Table of Contents provided by Syndetics. All Rights Reserved.

×
Free shipping on orders over $35*

*A minimum purchase of $35 is required. Shipping is provided via FedEx SmartPost® and FedEx Express Saver®. Average delivery time is 1 – 5 business days, but is not guaranteed in that timeframe. Also allow 1 - 2 days for processing. Free shipping is eligible only in the continental United States and excludes Hawaii, Alaska and Puerto Rico. FedEx service marks used by permission."Marketplace" orders are not eligible for free or discounted shipping.

Learn more about the TextbookRush Marketplace.

×