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Communicate with Confidence!

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ISBN-10: 007006606X

ISBN-13: 9780070066069

Edition: 1994

Authors: Dianna Booher

List price: $19.00
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Book details

List price: $19.00
Copyright year: 1994
Publisher: McGraw-Hill Companies, The
Publication date: 7/1/1994
Binding: Paperback
Pages: 432
Size: 7.50" wide x 9.25" long x 1.25" tall
Weight: 1.584
Language: English

Dianna Booher has published over 37 books and is the founder and CEO of her own training firm, Booher Consultants, Inc. She has worked with 25 of the 50 largest corporations in America and 227 of the Fortune 500 companies. She is a Certified Speaking Professional, a designation held by fewer than 300 professionals the world.

They've Got to Like You to Believe You
Establishing a Track Record for Truth
Winning People Over to Your Way of Thinking
Holding Your Own in Meetings
Listening Until You Hear
Asking the Right Questions Without Being Intrusive
Answering Questions So People Understand and Remember What You Say
Saying No and Giving Other Bad News Without Leaving a Bad Taste in Someone's Mouth
Complaining - With Results in Mind
Apologizing Without Groveling or Grit
Criticizing Without Crippling
Taking the Sting Out of Criticism Leveled at You
Giving Advice Someone Can Really Use
Getting Advice That's Helpful to You
Negotiating So That Everyone Feels Like a Winner
Resolving Your Conflicts Without Punching Someone Out
Mediating Others' Conflicts Without Getting Caught in the Line of Fire
Praising Someone So That Your Comments Carry Weight
Telling a Good Story - for a Laugh of a Point
Minimizing ``Cross Talk'' Between Men and Women