Quiet Leadership Six Steps to Transforming Performance at Work

ISBN-10: 0060835915

ISBN-13: 9780060835910

Edition: 2007

Authors: David Rock
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Description: Improving human performance involves one of the hardest challenges in the known universe: changing the way people think. In constant demand as a coach, speaker, and consultant to companies around the world, David Rock has proven the secret to leading people (and living and working with them) is found in the space between our ears. "If people are being paid to think," he writes, "isn't it time the business world found out what the thing doing the work, the brain, is all about?" Supported by the latest groundbreaking research, QUIET LEADERSHIP provides, for the first time, a brainbased approach that will help busy leaders, executives, and managers improve their own and their colleagues' performance. Quiet leaders are masters at bringing out the best performance in others. They improve the thinking of people around themliterally improving the way their brains process informationwithout telling anyone what to do. Given how many people in today's companies are being paid to think and analyze, improving our thinking is one of the fastest ways to improve performance.

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Book details

List price: $15.99
Copyright year: 2007
Publisher: HarperCollins Publishers
Publication date: 10/16/2007
Binding: Paperback
Pages: 288
Size: 5.25" wide x 8.00" long x 0.75" tall
Weight: 0.484
Language: English

David Rock is a consultant and leadership coach who advises corporations around the world. The author of Coaching with the Brain in Mind , Quiet Leadership , and Personal Best , he is the CEO of Results Coaching Systems, a leading global consulting and coaching organization. He is on the advisory board of the international business school CIMBA and the cofounder of the NeuroLeadership Institute and Summit. He lives in Sydney, Australia, and New York City.

Acknowledgments
Introduction
Why Should Leaders Care About Improving Thinking?
Recent Discoveries About the Brain That Change Everything
The Brain Is a Connection Machine
Up Close, No Two Brains Are Alike
The Brain Hardwires Everything It Can
Our Hard Wiring Drives Automatic Perception
It's Practically Impossible to Deconstruct Our Wiring
It's Easy to Create New Wiring
Summarizing the Recent Discoveries About the Brain
The Six Steps to Transforming Performance
About the Six Steps
Think About Thinking
Let Them Do All the Thinking
Focus on Solutions
Remember to Stretch
Accentuate the Positive
Put Process Before Content
Listen for Potential
A New Way to Listen
The Clarity of Distance
Step 3 Speak with Intent
Be Succinct
Be Specific
Be Generous
A Word on Digital Communications
Dance Toward Insight
The Four Faces of Insight
The Dance of Insight
Permission
Placement
Questioning
Putting Permission, Placement, and Questioning Together
Clarifying
Putting the Dance Together
Create New Thinking
Current Reality
Explore Alternatives
Tap Their Energy
Putting the Create Model Together
Follow Up
Facts
Emotions
Encourage
Learning
Implications
New Goal
A Summary of the Six Steps
Putting the Six Steps to Use
Using the Six Steps to Help Someone Solve a Problem
Using the Six Steps to Help Someone Make a Decision
Using the Six Steps to Give Feedback
Giving Feedback for Great Performance
Giving Feedback for Below-Par Performance
Giving Feedback for Poor Performance
Using the Six Steps with Teams
Using the Six Steps with Children
Applying the Six Steps to a Whole Organization
In Conclusion
Glossary of Terms
Resources
Notes
Index
About the Author
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