Customer Comes Second Put Your People First and Watch 'em Kick Butt

Name: Customer Comes Second Put Your People First and Watch 'em Kick Butt
Price: 3.33 USD
Availability: InStock
ISBN: 9780060526566

ISBN-10: 0060526564

ISBN-13: 9780060526566

Edition: 2002

Authors: Hal Rosenbluth, Diane McFerrin Peters, Hal Rosenbluth

List price: $26.99

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Description:

Tom Peters says "Hal Rosenbluth's story is one of the great unsung business success sagas -- and in this fully revised and updated 10th anniversary edition of The Customer Comes Second, Rosenbluth and his co-author Diane McFerrin Peters offer proof that his leadership style is one for the new millennium. The secret of his success, and that of his company, Rosenbluth International is simple: Hal Rosenbluth concentrates on his employees first, and his customers second. This is a formula that has worked for more than two decades, and has transformed his company from a small family business into a global industry leader, grossing over $6 billion. In this classic on counterintuitive management…

Book details

List price: $26.99
Copyright year: 2002
Publisher: HarperCollins Publishers
Publication date: 8/20/2002
Binding: Hardcover
Pages: 304
Size: 6.30" wide x 9.25" long x 0.87" tall
Weight: 1.188

Hal Rosenbluth's company has been profiled in many of the nation's leading publications, including The Wall Street Journal, the Harvard Business Review, and Inc. magazine.Diane McFerrin Peters is director of corporate communications for Rosenbluth Travel. Both are popular lecturers.



Prologue



The Power of People



How It All Begins



Happiness in the Workplace



Finding the Right People



Perpetual Learning: A Secret Weapon



Service Is an Attitude, an Art, and a Process



The Creation of a Culture



The Birth and Nurturing of Ideas



The Gardening Process



Inventing the Future



Inventing the Future



Technology as a Tool



Look Around You



Open Partnerships



Blazing New Trails


Afterword: A Lot to Digest


Epilogue: A Changed World


Notes


Bibliography


Index