Service Management Course Cases and Readings

Name: Service Management Course Cases and Readings
Price: 18.48 USD
Availability: InStock
ISBN: 9780029140918

ISBN-10: 0029140919

ISBN-13: 9780029140918

Edition: 1991

Authors: W. Earl Sasser, Christopher W. Hart, James L. Heskett

List price: $45.00

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Description:

This companion volume to Service breakthroughs: changing the rules of the game presents 37 case studies and 10 readings which focus on breakthrough service providers--firms which have changed the rules of the game in their industries by consistently meeting or exceeding their customers' needs and expectations. Designed for classroom adoption in business schools or as a text for in-house corporate education programs. Annotation copyrighted by Book News, Inc., Portland, OR

Book details

List price: $45.00
Copyright year: 1991
Publisher: Free Press
Publication date: 6/28/1991
Binding: Hardcover
Pages: 700
Size: 6.75" wide x 9.75" long x 2.00" tall
Weight: 3.344