Business Communication at Work with Student CD-ROM

Name: Business Communication at Work with Student CD-ROM
Availability: OutOfStock
ISBN: 9780028025490

ISBN-10: 0028025490

ISBN-13: 9780028025490

Edition: 2000

Authors: Marilyn Satterwhite, Judith Olson-Sutton

List price: $87.36

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Book details

List price: $87.36
Copyright year: 2000
Publisher: McGraw-Hill Higher Education
Publication date: 2/5/1999
Binding: Book, Other
Size: 8.50" wide x 10.80" long x 1.30" tall
Weight: 2.640
Language: English

H2THE PROCESS AND CHALLENGE OF BUSINESS COMMUNICATION Setting the Stage for Effective Communication Choosing the Right Words Developing Sentences and Paragraphs BASICS FOR COMMUNICATING EFFECTIVELY Promoting Goodwill Planning and Organizing Business Messages Using Technology to Capture and Refine Ideas Formatting Business Messages EFFECTIVE MESSAGES Writing Goodwill Messages Writing Messages for Inquiries and Requests Writing Claim and Adjustment Messages Writing Persuasive Messages Writing Order, Credit, and Collection Messages REPORTS AND MEDIA COMMUNICATIONS Developing Memo Reports Creating News Releases and Newsletters Constructing and Presenting Reports Preparing Meeting Communications…