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Preface | |
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Foundations of Communication | |
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Communication Perspective | |
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The Communication Process | |
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Communication in Our Lives | |
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Communication Principles | |
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Increasing Our Communication Competence | |
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Summary | |
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Communicate! Online | |
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Key Terms | |
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Perception of Self and Others | |
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The Perception Process | |
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Perceptions of Self: Self-Concept and Self-Esteem | |
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Perception of Others | |
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What Would You Do? A Question of Ethics | |
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Summary | |
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Communicate! Online | |
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Key Terms | |
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Verbal Communication | |
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The Nature of Language | |
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Speaking More Clearly | |
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Speaking Appropriately | |
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Summary | |
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What Would You Do? A Question of Ethics | |
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Communicate! Online | |
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Key Terms | |
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Nonverbal Communication | |
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The Nature of Nonverbal Communication Behavior | |
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Body Motions | |
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Paralanguage | |
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Self-Presentation | |
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Communication through Management of Your Environment | |
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What Would You Do? A Question of Ethics | |
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Summary | |
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Communicate! Online | |
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Key Terms | |
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Self-Review for Part I | |
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Interpersonal Communication | |
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Conversations | |
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Characteristics of Conversation | |
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Types and Structures of Conversation | |
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Rules of Conversation | |
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Effective Conversations Follow the Cooperative Principle | |
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Skills of Effective Face-to-Face Conversationalists | |
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Skills of Effective Electronically Mediated Conversationalists | |
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Cultural Variations in Effective Conversation | |
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Conversation and Analysis | |
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What Would You Do? A Question of Ethics | |
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Summary | |
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Communicate! Online | |
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Key Terms | |
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Listening | |
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Attending | |
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Understanding | |
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Remembering: Retaining Information | |
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Critical Analysis | |
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Responding Empathically to Give Comfort | |
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What Would You Do? A Question of Ethics | |
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Conversation and Analysis | |
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Summary | |
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Communicate! Online | |
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Key Terms | |
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Self-Disclosure and Feedback | |
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Self-Disclosure | |
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Disclosing Feelings | |
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Owning Feelings and Opinions | |
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Giving Personal Feedback | |
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Assertiveness | |
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What Would You Do? A Question of Ethics | |
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Conversation and Analysis | |
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Summary | |
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Communicate! Online | |
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Key Terms | |
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Communicating in Relationships | |
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Types of Relationships | |
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Communication in the Stages of Relationships | |
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Role of Electronic Communication in Building Relationships | |
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Theoretical Perspectives on Relationships | |
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Conflict | |
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Communication Skills for Resolving Conflicts through Collaboration | |
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What Would You Do? A Question of Ethics | |
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Conversation and Analysis | |
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Summary | |
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Communicate! Online | |
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Key Terms | |
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Interviewing | |
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Responsibilities of the Job Applicant | |
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Interpersonal Skills in Interviewing Others | |
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What Would You Do? A Question of Ethics | |
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Summary | |
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Communicate! Online | |
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Key Terms | |
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Self-Review for Part II | |
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Group Communication | |
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Participating in Group Communication | |
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Characteristics of Effective Work Groups | |
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Stages of Group Development | |
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Problem Solving in Groups | |
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Constraints on Effective Decision Making | |
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What Would You Do? A Question of Ethics | |
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Summary | |
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Communicate! Online | |
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Key Terms | |
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Member Roles and Leadership in Groups | |
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Member Roles | |
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Member Responsibilities in Group Meetings | |
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Leadership | |
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Leading Group Meetings | |
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Evaluating Group Effectiveness | |
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What Would You Do? A Question of Ethics | |
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Summary | |
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Communication! Online | |
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Key Terms | |
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Self-Review for Part III | |
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Public Speaking | |
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Determining Your Goal | |
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Selecting a Topic from a Subject Area | |
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Analyzing the Audience | |
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Considering the Setting | |
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Writing the Speech Goal | |
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Summary | |
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What Would You Do? A Question of Ethics | |
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Communicate! Online | |
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Key Terms | |
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Doing Research | |
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Where to Look: Traditional and Electronic Sources of Information | |
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What Information to Look For | |
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Recording Information and Citing Written and Electronic Sources | |
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What Would You Do? A Question of Ethics | |
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Summary | |
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Communicate! Online | |
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Key Terms | |
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Organizing | |
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Outlining the Body of the Speech | |
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Selecting and Outlining Supporting Material | |
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Outlining Section Transitions | |
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Preparing the Introduction | |
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Outlining the Conclusion | |
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Listing Sources | |
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Completing the Outline | |
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Summary | |
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What Would You Do? A Question of Ethics | |
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Communicate! Online | |
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Key Terms | |
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Adapting Verbally and Visually | |
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Developing Common Ground | |
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Creating and Maintaining Audience Interest | |
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Adapting to the Audience's Level of Understanding | |
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Building a Positive Attitude toward You as the Speaker | |
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Adapting to the Audience's Attitude toward Your Speech Goal | |
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Adapting to Audiences Visually | |
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A Plan of Adaptation | |
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What Would You Do? A Question of Ethics | |
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Summary | |
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Communicate! Online | |
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Key Terms | |
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Practicing the Presentation of Your Speech | |
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Components to Practice in Your Speech | |
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Achieving a Conversational Quality | |
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Rehearsal | |
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Coping with Nervousness | |
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Criteria for Evaluating Speeches | |
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Sample Speech: Habitat for Humanity, by Miranda Branton | |
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What Would You Do? A Question of Ethics | |
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Summary | |
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Communicate! Online | |
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Key Terms | |
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Informative Speaking | |
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Principles of Informing | |
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Methods of Informing | |
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Criteria for Evaluating Informative Speeches | |
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Sample Speech: Who Was Shakespeare? by Hillary Carter-Liggett | |
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Summary | |
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What Would You Do? A Question of Ethics | |
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Communicate! Online | |
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Key Terms | |
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Persuasive Speaking | |
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Principles of Persuasive Speaking | |
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Criteria for Evaluating Persuasive Speeches | |
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Sample Speech: Dangerous Trucks, by Charone S. Frankel | |
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What Would You Do? A Question of Ethics | |
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Summary | |
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Communicate! Online | |
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Key Terms | |
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Self-Review for Part IV | |
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References | |
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Index | |
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Photo Credits | |