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    Quality Uncertainty and Perception: Information Asymmetry and Management of Quality Uncertainty and Quality Perception

    ISBN-10: 379082822X
    ISBN-13: 9783790828221
    Author(s): Lalit Wankhade, Balaji Dabade
    Description: The book addresses the complex issue of quality uncertainty due to information asymmetry in the backdrop of information economics, total quality management and marketing science. Reliability Engineering, Seven Management Tools and System Dynamics  More...
    Buy it from: $190.76
    This item will ship on Monday, March 30.

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    Publisher: Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
    Binding: Paperback
    Pages: 129
    Size: 3.15" wide x 61.02" long x 92.52" tall
    Weight: 532.400
    Language: English

    The book addresses the complex issue of quality uncertainty due to information asymmetry in the backdrop of information economics, total quality management and marketing science. Reliability Engineering, Seven Management Tools and System Dynamics are used to develop theories on quality uncertainty and perception. Quality perception is identified as a multidisciplinary measure of business performance. The tools are developed to minimize quality uncertainty or to maximize quality perception. A few worksheets are provided for applying these theories to improve business performance.

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