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    La Eficiencia En El Sector Publico. Un Enfoque Sistemico.: El Fracaso De Las Reformas Y Un Manifiesto Para Una Alternativa Mejor

    ISBN-10: 1908009853
    ISBN-13: 9781908009852
    Author(s): John Seddon
    Description: La reforma de la Administracion Publica es un asunto pendiente en muchos paises. En algunos se han llevado a cabo programas de mejora en la eficiencia pero no se ha conseguido mejorar la calidad de los servicios ni reducir los costes, sino todo lo  More...

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    Publisher: Triarchy Press
    Binding: Paperback
    Pages: 224
    Size: 4.72" wide x 66.93" long x 96.06" tall
    Weight: 1045.000

    La reforma de la Administracion Publica es un asunto pendiente en muchos paises. En algunos se han llevado a cabo programas de mejora en la eficiencia pero no se ha conseguido mejorar la calidad de los servicios ni reducir los costes, sino todo lo contrario: un aumento de los costes y la necesidad de repercutirlos a los ciudadanos aumentando impuestos y recortando servicios cada dia peores. Ello se debe a que estas iniciativas han sido llevadas a cabo haciendo las cosas equivocadas. Creer en "targets," incentivos e inspecciones, en la economia de escala, y servicios de "back-office" compartidos son ideas equivocadas que han minan los intentos de reformar las Administraciones Publicas. En este libro John Seddon explica estos programas y sus desastrosos resultados en varios servicios como la gestion y concesion de subvenciones, servicios sociales y policia en el Reino Unido. Una descripcion del despilfarro que se lleva acabo con nuestro dinero, el de los contribuyentes, que somos los que pagamos estos caros e ineficientes programas. En lugar el desastre actual aboga por un enfoque sistemico en el que las personas son lo primero, se reduce el despilfarro y la responsabilidad sustituye a culpabilidad. Es un enfoque que se ha probado exitosamente en muchas organizaciones tanto publicas como privadas en todo el mundo y que necesita ser adoptado por los Gobiernos de todo el mundo y sus consejeros.

    KEIVAN ZOKAEI has been with the Lean Enterprise Research Centre (LERC), Cardiff University Business School since April 2004. He holds a PhD from Cardiff University and an MSc degree from Warwick University. Before that he has been a Business Development Manager in the Oil and Gas industry. At LERC he managed and delivered various projects in operations and supply chain management. He has also been consulting to both public and private sector. He has lectured on executive and postgraduate degrees at Cardiff, Cambridge and Warwick Universities. He regularly delivers short courses to executives from different sectors and has developed bespoke training for companies such as Volvo. He is a regular contributor to international conferences and a visiting lecturer at Warwick University. Keivan has been an advisor to the General Auditor for Wales on the adoption of lean thinking in the public sector and is currently working with both Welsh Assembly Government and the Wales Audit Office to deliver more efficient public services. He has authored various reports for government departments, industry bodies and the private sector on lean production and also appeared on BBC Radio Wales. nbsp; Professor JOHN SEDDON is a widely-published occupational psychologist and management thinker credited with translating the Toyota Production System (TPS) for service organisations. John began his career researching the reasons for failures of major change programmes. This led him to W. Edwards Deming, who taught him the importance of understanding and managing organisations as systems and Taiichi Ohno who showed the practicality and power of doing so in manufacturing. The economic performance of the TPS is legendary. John is Managing Director of Vanguard, a systems thinking consultancy practice for service organisations, and Visiting Professor at the Lean Enterprise Research Centre, University of Cardiff. He is an entertaining, controversial and informed public speaker

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