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    Itil Service Operation: 2011

    ISBN-10: 0113313071
    ISBN-13: 9780113313075
    Edition: 2011
    Description: This publication provides updated best-practice advise on all aspects of managing the day-to-day operation of an organisation's IT services. it encompasses and supersedes the operational aspects of the ITIL Service Support and Service Delivery  More...
    List price: $185.00
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    List Price: $185.00
    Copyright Year: 2011
    Publisher: Bernan Assoc
    Binding: Paperback
    Size: 8.25" wide x 11.25" long x 0.75" tall
    Weight: 2.288
    Language: English

    This publication provides updated best-practice advise on all aspects of managing the day-to-day operation of an organisation's IT services. it encompasses and supersedes the operational aspects of the ITIL Service Support and Service Delivery publications and covers most of the scope of ICT Infrastructure Management. it also incorporates operational aspects from the Planning to Implement, Application Management, Software Asset Management and Security Management publications.

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