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    Skilled Helper A Problem-Management and Opportunity-Development Approach to Helping

    ISBN-10: 0495601896
    ISBN-13: 9780495601890
    Author(s): Gerard Egan
    Buy it from: $10.17

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    List Price: $162.95
    Edition: 9th
    Publisher: Brooks/Cole
    Binding: Hardcover
    Pages: 496
    Size: 6.20" wide x 9.20" long x 1.00" tall
    Weight: 1.980
    Language: English

    Gerard Egan, Ph.D., is Emeritus Professor of Psychology and Organizational Studies at Loyola University of Chicago. He has written over a dozen books and currently writes in the areas of communication, counseling, business and organization effectiveness, management development, leadership, the management of innovation and change, and organization politics and culture. He also conducts workshops in these areas both in the United States and abroad and is a consultant at a variety of companies and institutions worldwide.

    Laying the Groundwork
    Introduction to Helping
    The Helping Relationship: Values in Action
    Overview of the Helping Model
    Stage I of the Helping Process and The Skills of Therapeutic Dialogue
    Stage I: The Current Picture: Task 1--Partner with Clients to Help Them Tell Their Stories
    The Communication Skills of Therapeutic Dialogue: The Skills of Tuning in & Actively Listening to Clients
    Empathic Responding: Working at Mutual Understanding
    The Art of Probing and Summarizing
    Stage I: Task 2--Facilitate Client Self-Challenge: From New Perspectives to New Behavior
    Stage I: Task 3--Partner with Clients in Their Search for Value
    The Underappreciated Dimensions of Helping: Help Clients Craft and Create a Better Future
    Introduction to Stages II and III: Decisions, Goals, Outcomes, and Impact
    Stage II: The Preferred Picture--Help Clients Design a Better Future and Commit Themselves to It
    Stage III: The Way Forward--Help Clients Develop Plans to Accomplish Goals
    The Action Arrow: Making It All Happen

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