joseph a. michelli

Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary

Airbnb Way: 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging

When Fish Fly Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market

Driven to Delight: Delivering World-class Customer Experience the Mercedes-benz Way

New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Zappos Experience: 5 Principles to Inspire, Engage, and WOW

Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges

Crucial Conversations: Tools for Talking When Stakes Are High, Third Edition

Manual for Writers of Research Papers, Theses, and Dissertations, Ninth Edition Chicago Style for Students and Researchers

Hero with a Thousand Faces

Bright Futures: Guidelines Pocket Guide

American Yawp A Massively Collaborative Open U. S. History Textbook, Vol. 1: To 1877

Harrison's Principles of Internal Medicine, Twenty-First Edition (Vol. 1 & Vol. 2)

Examples and Explanations for Civil Procedure