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Airline Industry

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ISBN-10: 3844382755

ISBN-13: 9783844382754

Edition: N/A

Authors: Sangeetha Balasubramaniam, Huam Hon Tat

List price: $52.00
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Description:

Service quality has become prime part of all highly developed organization s strategic plan. Higher attention on service quality has resulted in increasing profit of an organization. Airline services has possesses all the features of service industry such as tangible, reliability, responsiveness, assurance and empathy. This study was to examine the relationship between perceived service quality, customer satisfaction and behavioral intentions in airline industry. The objective of this study were to examine the relationship between perceived service quality and customer satisfaction, to examine the relationship between perceived service quality and customer s behavioral intentions, to…    
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Book details

List price: $52.00
Publisher: Lambert Academic Publishing
Binding: Paperback
Pages: 156
Size: 6.00" wide x 9.00" long x 0.36" tall
Weight: 0.528
Language: English