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Service Design From Insight to Inspiration

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ISBN-10: 1933820330

ISBN-13: 9781933820330

Edition: N/A

Authors: Andrew Polaine, Lavrans L�vlie, Ben Reason, John Thackara

List price: $39.00
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Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.
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Book details

List price: $39.00
Publisher: Rosenfeld Media, LLC
Binding: Paperback
Weight: 1.056
Language: English

John Thackara, described as a "design guru, critic and business provocateur" by Fast Company, is the Director of Doors of Perception, a design futures network based in Amsterdam and Bangalore. He is the author of Design after Modernism, Lost in Space: A Traveler's Tale, Winners! How Successful Companies Innovate by Design, and other books. Since 2002, he has authored the Doors of Perception blog and newsletter.