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| Preface | |
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| What Is Six Sigma and Why Should I Care? | |
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| Welcome to Six Sigma | |
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| Defining Six Sigma and Starting on the Path | |
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| The Basic Components of Six Sigma | |
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| Common Myths About Six Sigma | |
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| Common Concerns About Implementing Six Sigma | |
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| Finding Your Areas of Improvement | |
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| Summary | |
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| Six Sigma, Your Business, and You | |
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| A Very Brief History of the Quality Movement | |
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| Defining Quality for Small Business | |
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| Six Sigma and Your Employees | |
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| Six Sigma and Company Culture | |
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| The Role of the Small Business Owner/Manager | |
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| Progress Assessment | |
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| Summary | |
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| Defining Key Business Metrics for Six Sigma | |
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| Examples of Business and Process Metrics | |
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| The Benefits of Developing Metrics | |
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| Good vs. Bad Metrics | |
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| Determining Relevant Business Metrics | |
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| General Guidelines for Setting and Using Metrics | |
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| Using Metrics to Manage | |
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| A Little Statistics | |
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| Curves and Straight Lines | |
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| Using Metrics to Manage a Core Process | |
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| Summary | |
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| Staffing Your Six Sigma Initiative | |
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| Key Six Sigma Players | |
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| Executive Leader(s) | |
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| Champions | |
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| Black Belts | |
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| Master Black Belt | |
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| Green Belts | |
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| Project Team Members | |
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| Key Six Sigma Players in Your Organization | |
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| Filling Key Roles | |
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| Training and Training Resources | |
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| Additional Resources: Time and Money | |
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| Moving Forward-Plan It! | |
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| Advanced Planning Required to Launch Your Six Sigma Initiative | |
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| Summary | |
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| Selecting Your Six Sigma Project | |
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| Key Criteria for Project Selection | |
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| The Low-Hanging vs. Rotted Fruit | |
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| Scoping a Project | |
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| Project Ideas | |
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| Critical-to-Quality | |
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| The Project Problem Statement | |
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| The Project Objective Statement | |
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| A Good Project | |
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| A Bad Project | |
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| Using Your Data: Pareto Charts | |
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| Picking Your Project | |
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| Summary | |
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| Your Six Sigma Project: The Define Phase | |
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| Overview of the Define Phase | |
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| Identify the Problems in Your Process | |
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| Identify the Process Owner/Sponsor | |
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| Begin the Project Charter | |
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| Assemble the Project Team | |
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| Build a RACI Chart | |
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| Collect Customer Data | |
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| Translate VOC into CTQs | |
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| Develop Problem Statements | |
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| Establish Project Metrics | |
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| Focus on the Vital Few Factors | |
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| Identify Necessary Resources | |
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| Create a Project Plan | |
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| Conduct a Phase-Gate Review | |
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| Conclusion | |
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| Summary of the Major Steps in the Define Phase | |
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| Your Six Sigma Project: The Measure Phase | |
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| Can You Trust Your Data? | |
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| Overview of the Measure Phase | |
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| Select Y's and Identify X's | |
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| Define Performance Standards for Y's | |
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| Validate the Measurement System for Y's and X's | |
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| Collect New Data | |
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| Establish Process Credibility for Creating Y | |
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| Conduct a Phase-Gate Review | |
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| Conclusion | |
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| Summary of the Major Steps in the Measure Phase | |
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| Sigma Abridged Conversion Table | |
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| Your Six Sigma Project: The Analyze Phase | |
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| Overview of the Analyze Phase | |
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| Localize the Problem | |
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| State the Relationship You Are Trying to Establish | |
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| Establish the Hypothesis | |
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| Decide on Appropriate Techniques to Test the Hypothesis | |
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| Test the Hypothesis Using the Data Collected in the Measure Phase | |
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| Analyze the Results and Reach Conclusions | |
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| Validate the Hypothesis | |
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| Conduct a Phase-Gate Review | |
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| Conclusion | |
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| Summary of the Major Steps in the Analyze Phase | |
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| Your Six Sigma Project: The Improve Phase | |
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| The Improve Phase | |
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| Correlation Analysis | |
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| Design of Experiments | |
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| Overview of the Improve Phase | |
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| Define the Problem | |
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| Establish the Experimental Objective | |
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| Select the Variables and Choose the Levels for the Input Variables | |
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| Select the Experimental Design | |
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| Run the Experiment and Collect Data | |
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| Analyze the Data | |
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| Draw Practical Conclusions | |
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| Replicate or Validate the Experimental Results | |
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| Conduct a Phase-Gate Review | |
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| Conclusion | |
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| Summary of the Major Steps in the Improve Phase | |
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| Your Six Sigma Project: The Control Phase | |
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| The Control Phase | |
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| Statistical Process Control (SPC) | |
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| Overview of the Control Phase | |
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| Select the Variable to Chart | |
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| Select the Type of Control Chart to Use | |
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| Determine Rational Subgroup Size and Sampling Interval/Frequency | |
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| Determine Measurement Methods and Criteria | |
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| Calculate the Parameters of the Control Chart | |
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| Develop a Control Plan | |
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| Train the People and Use the Charts | |
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| Conduct a Phase-Gate Review | |
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| Mistake Proofing | |
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| Conclusion | |
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| Summary of Major Steps in the Control Phase | |
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| Sustain Your Six Sigma Gains | |
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| Taking Stock | |
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| What Makes a Six Sigma Implementation Successful? | |
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| Case Studies | |
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| The Six Sigma Epilogue | |
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| Index | |