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| Acknowledgments | |
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| From the Author | |
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| The Exceptional Presenter | |
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| What Makes a Presenter Exceptional? | |
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| Open Up! | |
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| Own the Room | |
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| It's Not Where You Start, It's Where You Finish | |
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| Do Not Discount Your Potential as a Presenter | |
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| Do Not Underestimate the Power of Your Delivery | |
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| Do Not Underestimate How Often You Use These Skills | |
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| A Cascade of Benefits Awaits the Exceptional Presenter | |
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| How Are You Positioned as a Presenter? | |
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| Present to Win or Prepare to Lose | |
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| How Was I to Know? No One Ever Told Me! | |
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| The Cost of Average Illustrated | |
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| What is the Cost of Average? | |
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| Rate Yourself as a Presenter | |
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| Organized: Structuring Your Story | |
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| What Did He Just Say? | |
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| The Five Components of Any Presentation | |
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| How to "Tell Them What You're Going to Tell Them" | |
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| Frame Your "Real Life" Presentation | |
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| How to "Tell Them" | |
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| How to "Tell Them What You just Told Them" | |
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| End with a Purpose Statement | |
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| Attention-Grabbing Openings | |
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| If You Don't Look Organized, You Won't Appear Prepared | |
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| The 60/20 Rule | |
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| Presentation Prep Sheet | |
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| Passionate | |
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| The Power of Non-Verbal Communication | |
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| Posture | |
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| What is an Effective Base Posture When Standing? | |
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| The Most Common Presentation Posture: T-Rex | |
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| Other Speaker Positions and the Messages They Send | |
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| What is the Most Effective Seated Position? | |
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| Square Up | |
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| Presenting from Behind a Lectern | |
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| Fidgety Hands | |
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| Can You Handle the Pressure? | |
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| Five Tips to Appear Relaxed, Confident, and Professional | |
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| Practicing to Solidify Exceptional Posture | |
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| Gestures | |
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| Five Effective Ways to Incorporate Gestures | |
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| Visual Aids | |
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| Practice Opportunities Abound | |
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| Gestures in Summary | |
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| The Dynamics of Voice | |
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| Volume | |
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| Inflection | |
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| Pacing/Tempo | |
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| Eliminate Verbal Graffiti | |
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| Be Aware of the "Condescendors" | |
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| Observation Sheet | |
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| Engaging: To Earn Their Respect, You Must First Connect | |
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| Rules of Engagement | |
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| Natural | |
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| Understand Your Audience | |
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| Tips to Learn More about Your Audience | |
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| Questions to Ask | |
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| Practice | |
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| Delivery Skills Weekly Practice Chart | |
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| Quick on Your Feet: Conducting Successful Q&A Sessions | |
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| Q&A Tips and Techniques | |
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| Q&A Reminders | |
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| Buying Time to Gather Your Thoughts | |
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| Team Presentations and Q&A | |
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| Exceptional Q&A: British Prime Minister Tony Blair | |
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| Using Nervous Energy to Create Positive Results | |
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| You're Not Different-Most People Get Nervous | |
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| The Mental Game of Presenting | |
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| Focus the Spotlight on Your Message and Your Audience | |
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| Convert Nervous Energy to Positive Energy | |
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| Techniques for Controlling the Fear | |
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| Your Introduction Is Important | |
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| Do Not Accept Average When You Can Be Exceptional | |
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| Conclusion | |
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| Presentation Sheets | |
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| Personal Improvement Goals | |
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| Presentation Assessment Form | |
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| Delivery Skills Weekly Practice Chart | |
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| Observation Sheet | |
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| Presentation Prep/Outline Sheet | |
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| About the Author | |