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| Preface | |
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| Acknowledgments | |
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| Introduction | |
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| Defining the Latino Patient | |
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| Defining the Latino Patient | |
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| Who Are Latinos? Snapshot of a Diverse Population | |
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| Latino versus Hispanic | |
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| Latino Diversity | |
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| Health Status of the U.S. Latino Population | |
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| Health Facts | |
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| Factors in the Decision to Seek Health Care | |
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| Cultural Values of the Latino Patient | |
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| Relevant Latino Cultural Values | |
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| Latino Communication Styles and Preferences | |
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| Illustrative Vignettes | |
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| Health Attitudes, Beliefs, and Practices | |
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| Historical Influences on Attitudes, Beliefs, and Practices | |
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| Other Influences on the Latino Perception of Health | |
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| Latino Definitions of the Causes of Illness | |
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| Latino Health Care Practices | |
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| Communicating Effectively with the Latino Patient | |
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| Risk Factors and Acculturation | |
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| Conveying Health Messages Successfully | |
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| Sharing: A Key Element in Reaching Latinos | |
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| Motivating the Latino Patient to Adopt Healthy Habits | |
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| Achieving Cultural Competence with the Latino Patient | |
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| Cultural Competence | |
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| Latino Cultural Competence Self-Assessment Tool | |
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| Cultural Competence with Latino Patients | |
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| Dos and Don'ts with Latino Patients | |
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| A Culturally Competent Care Model for Latinos | |
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| GREET: Characterizing Your Latino Patient | |
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| The Clinical Encounter | |
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| Greet: Five Steps to Characterize Your Latino Patient | |
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| Greet in Practice | |
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| LISTEN: Gaining Access to Your Patient's Clinical History | |
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| The Clinical History | |
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| Listen: Six Key Elements | |
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| Listen in Practice | |
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| Care: Performing a Culturally Sensitive Patient Evaluation | |
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| The Culturally Competent Physical Examination | |
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| Care and the Physical Examination | |
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| Care in Practice: The Physical Examination | |
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| The Culturally Competent Mental Health Evaluation | |
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| Care and the Mental Health Evaluation | |
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| Care in Practice: The Mental Health Evaluation | |
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| Treat: Providing Culturally Competent Treatment | |
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| Anticipating Patient Reactions to Further Tests | |
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| Three Considerations Prior to Suggesting a Therapeutic Plan | |
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| Negotiating Consent for Diagnostic and Surgical Procedures | |
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| Three Health-Associated Latino Fears | |
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| Treat: Developing a Culturally Competent Treatment Plan | |
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| Treat in Practice | |
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| Developing Patient Loyalty and the Effective Farewell | |
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| What Is Patient Loyalty? | |
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| A Caring Provider: The Patient's Perspective | |
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| A Caring Provider: The Provider's Perspective | |
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| The Effective Farewell Pyramid | |
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| Bibliography | |