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| About the Authors | |
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| Acknowledgements | |
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| Preface | |
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| Analysis | |
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| Understanding Conflict Towards a Conceptual Framework | |
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| Making sense of conflict | |
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| Addressing conflict | |
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| Differing approaches: to manage, resolve or transform conflict | |
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| Theories about the causes of conflict | |
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| Violence is more than behaviour: it also involves context and attitudes | |
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| Violence and nonviolence as ways of bringing about change | |
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| Peace as a process | |
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| What is peace-building? | |
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| How is it best to start? | |
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| Tools for Conflict Analysis | |
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| Introduction | |
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| What is conflict analysis? | |
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| Tools for analysing conflict situations | |
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| Stages of conflict | |
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| Timelines | |
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| Conflict mapping | |
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| The ABC Triangle | |
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| The Onion | |
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| The Conflict Tree | |
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| Force-field analysis | |
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| Pillars | |
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| The Pyramid | |
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| What we have covered and where we are going next | |
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| Critical Issues | |
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| Introduction | |
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| Power | |
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| Culture | |
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| Identity | |
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| Gender | |
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| Rights | |
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| Conclusion | |
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| Strategy | |
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| Building Strategies to Address Conflict | |
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| Introduction | |
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| Visions: building and sharing | |
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| Multi-level triangles | |
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| Mapping for entry points | |
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| The Grid: ideas for work on conflict | |
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| The Wheel | |
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| Aid and conflict | |
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| Mapping the impact of aid and development programmes on conflict | |
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| The Strategy Circle | |
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| Influencing Policy | |
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| Introduction | |
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| How to use this chapter | |
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| The Values Tree: what you stand for | |
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| Spectrum of strategic options | |
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| A checklist for NGOs working in areas of conflict | |
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| Assessing organisational capacity | |
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| Helping individuals to change | |
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| Action | |
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| Intervening Directly in Conflict | |
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| Introduction | |
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| Nonviolence as an approach to conflict intervention | |
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| Preparing for intervention | |
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| Awareness-raising and mobilisation for change | |
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| Prevention | |
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| Maintaining a presence | |
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| Enabling a settlement | |
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| Addressing the Consequences | |
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| Introduction | |
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| Post-war reconstruction: Combining physical and social aspects | |
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| Psychological reconstruction: Helping individuals to deal with the past | |
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| Social reconstruction: building relationships | |
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| Conclusion | |
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| Working on the Social Fabric | |
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| Introduction | |
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| Education for peace and justice | |
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| Promoting participation of people in decision-making | |
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| Developing global governance | |
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| Learning | |
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| Evaluation | |
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| Introduction | |
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| Evaluating 'Working with Conflict' | |
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| The Evaluation Web | |
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| Impact assessment | |
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| Indicators | |
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| Key issues in evaluations | |
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| And Find Out More... | |
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| Introduction | |
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| Organisations | |
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| Resources | |
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| Index | |