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| Tables | |
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| Figures | |
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| Boxes | |
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| Photos | |
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| Acronyms | |
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| Foreword: A brief overview of humanitarianism today | |
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| Acknowledgements | |
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| About the author | |
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| Introduction: the purpose of this book | |
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| Understanding emergencies and disaster-affected populations | |
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| What is an emergency? | |
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| Understanding conflict | |
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| The role of NGOs | |
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| Humanitarian principles | |
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| Problems and dilemmas of the international response system | |
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| Standardized initiatives and approaches | |
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| Understanding disaster-affected populations and programme sectors | |
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| Food and nutrition | |
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| Health | |
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| Shelter | |
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| Water and sanitation | |
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| Sanitation | |
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| Refugees and internally displaced persons | |
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| Psychosocial projects | |
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| Specifically targeted programmes | |
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| Infrastructure rehabilitation | |
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| Education | |
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| Microfinance development | |
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| Gender-based violence | |
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| Special approaches | |
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| Managing in emergencies | |
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| Management fundamentals | |
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| Management methods | |
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| Organizational design | |
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| Team building | |
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| Assessing management | |
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| Carrying out an assessment | |
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| Gaining information about a disaster zone | |
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| Quantitative methods | |
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| Qualitative methods | |
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| Launching in a new country or area | |
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| Deciding to enter | |
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| Government and legal issues | |
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| Levels of involvement | |
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| Dealing with HQ | |
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| The emergency team | |
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| Establishing an office and accommodation | |
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| Property rental and purchasing | |
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| Staff accommodation | |
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| Buying office equipment | |
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| Office and filing systems | |
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| Ordering and maintaining a generator | |
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| Preparing a proposal and negotiating with donors | |
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| Fundraising fundamentals | |
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| Writing a proposal step by step | |
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| Proposal formatting | |
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| Negotiating with donors | |
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| Managing human resources | |
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| HRM systems | |
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| Recruitment step by step | |
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| Induction | |
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| Performance management | |
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| Discipline and end of contract | |
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| Assessing HR systems: a manager's tool | |
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| Planning, managing and reporting on a project | |
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| Project cycle management basics | |
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| Project design | |
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| Planning and management tools | |
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| Project launch | |
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| Narrative reporting | |
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| Holding meetings | |
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| Basic problem solving | |
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| Dealing with stress | |
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| Understanding stress | |
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| Managing stress | |
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| Conflict resolution between individuals | |
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| Working in different cultures | |
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| Overseeing finance and accounting | |
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| Overview of NGO accounting | |
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| Budgeting | |
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| Getting funds in a disaster zone | |
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| Petty cash | |
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| Financial audit: a manager's tool | |
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| Setting up a logistics and procurement system | |
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| Logistics fundamentals | |
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| Procurement | |
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| Shipping | |
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| Storage and warehousing | |
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| Distribution | |
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| Maintenance and disposal | |
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| Handling transport and maintaining vehicles | |
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| Buying and renting road vehicles | |
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| Fleet management | |
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| Driving safely | |
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| Other modes of transport | |
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| Communicating using radios and satellites | |
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| Radio basics | |
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| Radio equipment and uses | |
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| Setting up a communications system | |
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| Organizing a radio room | |
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| Radio procedures | |
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| How to use radios | |
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| Training | |
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| Satellite communications | |
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| Internet connections | |
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| Working with local partners and contractors | |
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| Identifying partners | |
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| Assessing an organization's capacity | |
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| Sub-contractors and the bidding process | |
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| Building internal capacity | |
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| Capacity building | |
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| Facilitating training | |
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| Presentations | |
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| Ice-breakers, energizers and team-builders | |
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| Organizational development | |
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| Dealing with the media | |
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| The media and emergency programmes | |
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| Advocacy at the field level | |
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| Giving interviews | |
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| Managing security | |
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| NGO security fundamentals | |
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| Security phases | |
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| Security planning cycle | |
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| Security management | |
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| Developing an effective security plan | |
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| Security audit: a manager's tool | |
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| Monitoring and evaluating a project | |
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| M&E basics | |
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| Monitoring | |
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| Evaluation | |
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| Coordinating with other organizations | |
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| Understanding coordination | |
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| Coordination between NGOs | |
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| Coordination between NGOs and the UN | |
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| Coordination between NGOs and the military | |
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| Coordination with host governments | |
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| Closing an emergency programme | |
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| Handover strategies | |
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| Phase-out strategies | |
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| Appendix | |
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| The Humanitarian Charter | |
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| Comparison chart between Sphere Standards and UNHCR Emergency Handbook | |
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| Code of Conduct | |
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| Summary of international humanitarian law, human rights law and refugee law | |
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| The Humanitarian Accountability Project Principles of Accountability | |
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| People in Aid Code | |
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| Content of UN standard kits | |
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| References | |
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| Useful websites | |
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| Glossary of common terms | |
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| Index | |