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Implementing Service Quality Based on ISO/IEC 20000

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ISBN-10: 1849284423

ISBN-13: 9781849284424

Edition: 3rd 2012

Authors: Michael Kunas, IT Governance Publishing Staff

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ISO/IEC 20000 is an important international standard for IT service providers. Implementation and certification will improve your business processes and practices and will reassure your customers that your company is efficient, reliable and trustworthy. Customers will return because they know from experience that your service is second to none. Potential customers will look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification, enabling you to streamline your management processes and offer first-class customer service at competitive prices. This newly revised, up-to-date, step-by-step management…    
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Book details

Edition: 3rd
Copyright year: 2012
Publisher: IT Governance Ltd
Publication date: 10/18/2012
Binding: Paperback
Pages: 1
Size: 5.50" wide x 8.50" long x 0.50" tall
Weight: 0.330