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| Foreword | |
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| Welcome | |
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| Stewardship | |
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| Service | |
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| Introduction to the Second Edition: What Has Changed? | |
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| It's a Digital World | |
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| What Is Good for Business Is Good for the World | |
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| Side Effects | |
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| Goods We Can Build Upon | |
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| Trading Your Kingdom for a Horse | |
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| Replacing Leadership with Stewardship | |
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| Something More Is Required | |
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| The Essence of Stewardship | |
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| Choosing Partners | |
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| Choosing Empowerment | |
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| Choosing Service | |
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| We Don't Act on What We Know | |
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| The Leadership Question | |
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| The Underbelly of Leadership | |
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| The Stewardship Answer | |
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| Three Organizational Challenges | |
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| Choosing Partnership over Patriarchy | |
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| Creating Order | |
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| Distributing Ownership and Responsibility | |
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| Partnership as the Alternative | |
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| Balancing Power | |
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| Four Requirements of Partnership | |
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| Choosing Adventure over Safety | |
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| The Wish for Safety | |
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| Entitlement Is Empowerment Run Aground | |
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| Choosing Empowerment | |
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| Stewardship Begins at Home | |
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| Choosing Service over Self-Interest | |
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| A Model of Stewardship | |
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| Teaching Revolution to the Ruling Class | |
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| The Realm of Management | |
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| Rank without Privilege | |
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| Connecting the Heart and the Wallet | |
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| The Point | |
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| The Redistribution of Power, Purpose, and Wealth | |
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| A Case Study Sometime Later in the Week | |
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| The Need | |
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| The Players | |
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| The Squeeze | |
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| The Crisis | |
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| The Test | |
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| Possible Solutions | |
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| Defining the Stewardship Contract | |
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| Principles for the Practice | |
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| The Stewardship Contract | |
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| Life in the Balance | |
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| Upsetting Expectations: The Emotional Work of Stewardship | |
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| The Trail Is Inside Out | |
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| Facing the Wish for Dependency and Dominance | |
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| Freedom's Just Another Word for Escape from Freedom | |
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| Unstated Emotional Wants: Breaking the Pattern | |
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| Just Say No | |
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| I Want My Mentor | |
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| Redesigning Management Practices and Structures | |
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| Full Disclosure | |
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| Management Practices | |
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| Changing Basic Architecture | |
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| Boss as Banker and Broker | |
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| Rethinking the Role of Staff Functions | |
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| In the Service of Top Management | |
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| Police and Conscience to the Line | |
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| Mandated Supplier | |
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| Mandated Services | |
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| Offering Choice and Building Capability | |
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| Service Guarantee | |
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| Financial Practices: Creating Accountability with Self-Control | |
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| Money Is about Control | |
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| The Money Is the Message | |
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| Building Widespread Financial Stewardship | |
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| Living within the Law | |
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| Human Resources: Ending the Practice of Paternalism | |
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| Institutional Caretaker | |
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| A New Purpose and Role | |
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| The Structure of Human Resources | |
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| Human Resource Practices That Support Stewardship | |
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| Compensation and Performance Evaluation Overturning the Class System | |
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| The Divine Right of Kings | |
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| Pay Reinforces Class Distinctions | |
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| Performance Not for Sale | |
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| Rank Individualism | |
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| Confusing Boss Evaluations with Performance | |
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| Pay for Empire | |
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| Reward Systems That Support Stewardship | |
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| The End of Caretaking | |
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| The Triumph of Hope over Experience | |
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| Cosmetic Reform: When the Disease Becomes the Cure | |
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| Nothing Is Next | |
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| The Open Office | |
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| Patriarchy Re-creating Itself | |
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| Re-creating Our Organization through Stewardship | |
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| Stewardship Strategy for Political Reform | |
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| Steps toward Political Reform | |
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| A Case Study Continued: The Answer to the Power Company Story, "Sometime Later in the Week" | |
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| Cynics, victims and Bystanders | |
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| The Power of the Cynic | |
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| Rescuing the Victim | |
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| Facts Won't Help | |
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| Treating Caution as a Choice | |
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| The Answer to "How?" | |
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| How | |
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| "How?" Is a Defense | |
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| Stewardship for the Common Good | |
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| The Business Perspective | |
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| The Point | |
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| References | |
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| Index | |
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| Designed Learning | |
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| The Author | |
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| The Artist | |