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| Introduction: The Value of Power Words | |
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| Rethink Traditional Annual Performance Reviews | |
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| Get Ready-Before the Performance Review | |
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| Create a System of Measurement | |
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| Set Goals and Set the Stage | |
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| Use Positive Reinforcement and Recognition | |
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| Time the Performance Reviews | |
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| Keep and Use Performance Records | |
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| Adjust Job Descriptions | |
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| Use a Pre-Review Self-Evaluation | |
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| Make Face-to-Face a Part of the Process | |
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| Listen before Speaking | |
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| Assess the Employee's Listening | |
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| Connect and Cooperate | |
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| The Performance Review Process | |
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| Evaluate Personal Skills, Core Competencies, and Personality Traits | |
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| Ability to Adapt and Make Changes | |
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| Attendance and Punctuality | |
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| Communication Skills-Verbal | |
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| Communication Skills-Written | |
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| Conceptual Thinking | |
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| Conflict Management | |
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| Cooperation | |
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| Creativity | |
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| Customer Relations and Service | |
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| Decision-Making Skills | |
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| Delegating | |
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| Dependability | |
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| Development of Subordinates | |
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| Equal Opportunity and Diversity | |
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| Ethics | |
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| Flexibility | |
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| Forward Thinking | |
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| Goal Setting | |
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| Industry and Quality Work Habits | |
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| Initiative | |
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| Innovation | |
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| interpersonal Skills | |
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| Job Knowledge | |
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| Judgment | |
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| Leadership | |
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| Learning Skills | |
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| Listening Skills | |
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| Loyalty and Dedication | |
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| Management Skills and Style | |
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| Motivation | |
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| Personal Style | |
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| Planning, Organizing, and Scheduling | |
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| Problem Solving | |
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| Productivity | |
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| Professionalism | |
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| Quality of Work | |
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| Recruiting | |
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| Researching, Networking, and Resourcefulness | |
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| Safety | |
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| Self-Confidence | |
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| Strategic Thinking | |
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| Stress Tolerance | |
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| Supervisory and Staff Development Skills | |
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| Tactfulness | |
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| Teamwork | |
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| Technical Skills | |
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| Time Management | |
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| More Recommended Action Steps for the Manager | |
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| The Job Skills/Performance Evaluation by Job Title and Function | |
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| Accounting and Finance | |
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| Accountant/Bookkeeper | |
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| Auditor | |
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| Financial Analyst | |
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| Financial Manager/Credit and Collections Manager | |
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| Banks, Credit Unions, Mortgage Companies, and Financial Institutions | |
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| Bank Manager | |
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| Customer Service Representative | |
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| Loan Officer | |
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| Teller | |
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| Construction | |
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| Carpenter | |
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| Estimator | |
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| Foreman | |
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| Laborer/Construction Worker | |
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| Engineering | |
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| Engineer/Principal Engineer | |
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| Engineering Technician | |
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| Research and Development Engineer | |
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| Human Resources | |
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| Benefits Administrator | |
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| Compensation Analyst | |
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| Employee Relations Representative/Labor Relations Representative | |
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| Recruiter | |
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| Training Specialist | |
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| Information Technology (IT) | |
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| Database Administrator | |
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| Data Entry Specialist/Data Entry Operator | |
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| Software Architect | |
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| Software Engineer/Programmer | |
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| Systems Engineer/Systems Analyst | |
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| Legal | |
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| Attorney (for organization) | |
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| Legal Assistant/Paralegal | |
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| Manufacturing | |
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| Assembly Line Technician/Production Line Worker | |
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| Machine Technician/Equipment Repairman | |
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| Machinist | |
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| Manufacturing Supervisor | |
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| Plant Manager | |
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| Production Supervisor | |
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| Scheduler | |
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| Marketing, Advertising, Public Relations, and Social Media | |
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| Marketing, Advertising, and Public Relations | |
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| Advertising Account Executive | |
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| Art Director/Creative Director | |
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| Brand Manager/Product Manager | |
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| Conference Coordinator/Event Planner | |
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| Copywriter | |
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| Fundraising Manager | |
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| Graphic Designer | |
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| Marketing Account Executive | |
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| Marketing Director/Marketing Manager/Strategic Marketing | |
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| Manager/Social Media Marketing Specialist/Digital Strategist Market Research Analyst | |
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| Media Planner/Media Buyer/Communications Planner/Brand | |
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| Strategist/Social Media Strategist | |
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| Public Relations Account Executive | |
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| Publicist | |
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| Operations and Distribution | |
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| Administrative Assistant | |
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| Clerk/Clerical Staff Employee | |
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| Customer Service Representative/Customer Service Associate | |
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| Maintenance Supervisor/Operations and Maintenance Manager | |
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| Office Manager | |
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| Receptionist | |
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| Security Manager/Head of Security | |
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| Stock Clerk | |
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| Transportation Supervisor/Traffic Services Manager | |
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| Sales | |
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| Cashier/Checker | |
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| Sales Account Executive | |
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| Sales Assistant (Retail) | |
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| Sales Associate (Retail) | |
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| Sales Manager | |
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| Sales Representative (Outbound/Outside) | |
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| Tele marketer/Call Center Agent/Telesales Representative | |
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| Use Strong Action Verbs | |
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| Use Qualifying Adverbs | |
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| Use Descriptive Adjectives | |
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| About the Author | |
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| Index | |