Process Mapping and Management

Name: Process Mapping and Management
Price: 18.47 USD
Availability: InStock
ISBN: 9781606491294

ISBN-10: 1606491296

ISBN-13: 9781606491294

Edition: N/A

Authors: Sue Conger

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Description:

Process Mapping & Management is a 10-chapter book comprised of three sections: Process mapping mechanics, process improvement analysis, and process redesign and justification. Written for executives and graduate students the text offers practical techniques for simplifying and improving business processes that are immediately actionable. The improvement analysis is based on lean six sigma techniques and discusses leaning for the removal of process waste, cleaning for improving the remaining steps, and greening for evaluating methods that either automate or off-load work. A call-center case study runs through the book to illustrate many of the techniques.

Book details

Publisher: Business Expert Press
Publication date: 6/30/2011
Binding: Paperback
Pages: 486
Size: 6.00" wide x 9.00" long x 1.25" tall
Weight: 1.584
Language: English