Interviewing Clients Across Cultures A Practitioner's Guide

ISBN-10: 1606234056

ISBN-13: 9781606234051

Edition: 2008

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Book details

List price: $35.00
Copyright year: 2008
Publisher: Guilford Publications
Publication date: 7/1/2009
Binding: Paperback
Pages: 334
Size: 6.00" wide x 9.25" long x 1.00" tall
Weight: 1.276
Language: English

A Guide to Interviewing across Cultures
A Multicultural Framework
How Interviews Differ from Other Kinds of Conversations
Orientation to This Book
Cultural Competence Is an Ethical Issue
Case Examples: Cross-Cultural Interviews That Crashed
Concluding Observations
Preparing for the Interview
Prior Information
What Else Do We Need to Prepare?
Handling Initial Paperwork
Deciding Whom to Interview
Setting for the Interview
Respecting Values, Negotiating Meanings, and Avoiding Professional Ethnocentrism
Who Is Coming to See Me?: Background Cultural Information
Assessing Culture and Acculturation
Text Box: Inquiring about Culture and Acculturation
Concluding Observations
Biases and Boundary Issues
Unbiased Observing
Text Box: Observational and Cognitive Biases That Can Affect Interviewing, Taking Notes, and Writing Reports
Special Connections and Boundary Issues
Ethnic Matching
Working with Someone from the "Same" Culture
Bribes and Gifts
Text Box: What Might a Gift Mean in the Context of an Interview?
Maintaining Boundaries in Crisis Situations
Concluding Observations
Setting the Right Tone: Building Rapport and Conveying Respect
Giving Full Attention and Taking Notes
Conveying Respect
Counteracting Shame
Voice Quality, Tone, Speed, and Volume
Pace and Time
Joining with All Members of the Family
What's in a Name?: Addressing People Appropriately
Professional Titles
Saving and Losing Face
Questions Also Set the Tone
Text Box: Types of Questions
Concluding Observations
Beyond Words: Nonverbal Communication in Interviews
The Nonverbal World
Greeting and Leave Taking
Showing Attentiveness
Communicating with the Eyes
Expressing Emotions
Expressing Pain and Distress
Personal Space
Smiling and Laughing
Communicating about Communicating
Nonverbal Signs of Disagreement and Agreement
Tattoos, Piercings, and Other Forms of Body Modification
Concluding Observations
Language Competence: Building Bridges with People Who Have a Different Native Language
Attitude of Humility and Support
Text Box: Interviewing People with Limited English Language Proficiency
Trying to Remember
Language and Memory in People Who Are Bilingual
Language and Personality
Language and Abstractions
Language and Emotion
Operationalizing Language Competence: U.S. Guidelines and Requirements
Text Box: How Organizations Must Provide Language Access
Text Box: Making Documents More Accessible to People with Limited Language Proficiency
Documents in Diverse Languages
Language Preference
Choosing a Language for the Interview
Alternative Forms of English
Concluding Observations
The Interpreted Interview
The Interpreter's Power
When to Use an Interpreter
Finding an Interpreter
Text Box: Selecting an Interpreter
Informal Interpreters
Preparing Interpreters
Text Box: Preparing the Interpreter for Your Interview
Cultural Asides and Other Reasons to Pause an Interview
The Interpreter's Role
The Interpreted Conversation
Interpreter Vulnerabilities
Text Box: Conducting Interviews Using Interpreters
Concluding Observations
Understanding and Addressing Reluctance to Divulge Information
Attitudes toward Speaking Out
Who Owns Information?
Airing Secrets and Conflicts
Taboo Topics
Substance Abuse
Child Abuse and Neglect
Intimate Partner Violence
Sexual Assault
Interviewer Strategies for Addressing Reluctance and Silence
Improving Our Own Comfort with Difficult Topics
Concluding Observations
Interviewing Culturally Diverse Children and Adolescents
Special Issues in Interviewing Children
Living in Two Worlds
Text Box: Planning Cross-Cultural Interviews with Children
Behavioral Observations with Cultural Minority Children
Text Box: Correctly Interpreting the Behavior of Children from Minority Cultural Groups
Using Assessment Instruments with Cultural Minority Youth and Families
Assessing Development in Children
Text Box: Conducting Developmental Assessments and Interviews with Children and Their Families from Diverse Cultures
Special Issues in Interviewing Adolescents
Concluding Observations
Interview Reports and Documents
Recording Behavioral Observations or Presentation
Reporting the Interviewee's Attitude, Demeanor, and Affect
Text Box: Correctly Interpreting and Writing about Interviewees' Presentation
Taking Notes
The Audience for Your Report
Notational Bias
Word Choice
Referring to Race, Ethnicity, and Other Identity Groups
Giving Your Opinion
Your Voice and Choices around It
Cultural Formulation
Contributing Factors
Recommendations and Prognoses
Making Oral Reports
Text Box: Reviewing Your Completed Report
Concluding Observations
Authority and Trust Issues for Specific Professions
Social Work
Text Box: Tips for Conducting Cross-Cultural Interviews in Social Work Settings
Medicine, Nursing, and Allied Professions
Text Box: Tips for Conducting Cross-Cultural Interviews in Health Care Settings
Mental Health Clinicians
Text Box: Tips for Conducting Cross-Cultural Interviews in Mental Health Settings
Law Enforcement
Text Box: Tips for Conducting Cross-Cultural Interviews in Law Enforcement Settings
Text Box: Tips for Conducting Cross-Cultural Interviews in Educational Settings
Text Box: Tips for Conducting Cross-Cultural Interviews in Legal Settings
Text Box: Tips for Researchers Conducting Cross-Cultural Interviews
Potential Employers in the Helping Professions
Women's Crisis Workers
Concluding Observations
Common Dilemmas and Misunderstandings in Cross-Cultural Interviews
Text Box: Common Mistakes in Cross-Cultural Interviews
Gathering Basic Demographic Information
Truth, Lies, and Immigration
Promptness and Alternatives
Asking People Directly about Their Backgrounds
When Your Competence or Appropriateness Is Questioned
Crossing the Class Divide
The Multiple Meanings of "Yes"
Magical Thinking
The Meaning of Dreams
Concluding Observations
Afterword: Your Self as a Resource
Text Box: Cross-Cultural Interviewing Practices
The Limits of Our Knowledge
Cultural Competence and Social Justice
Stepping Forward toward Cultural Competence
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