Creating Great Visitor Experiences A Guide for Museums, Parks, Zoos, Gardens, and Libraries
List price: $39.95
30 day, 100% satisfaction guarantee
If an item you ordered from TextbookRush does not meet your expectations due to an error on our part, simply fill out a return request and then return it by mail within 30 days of ordering it for a full refund of item cost.
Learn more about our returns policy
Description: Museum and other non-profit professionals have begun to realize that the complete visitor experience is the key to repeat attendance, successful fundraising, and building audience loyalty. Taking lessons learned by successful experience-shapers in the for-profit world, Stephanie Weaver distills this knowledge for museums and other organizations which depend on visitor satisfaction for success. Is your institution welcoming? Are the bathrooms clean? Does the staff communicate well? Are there enough places to sit? These practical matters may mean more to creating a loyal following than any exhibit or program the institution develops. Weaver breaks the visitor experience down to 8 steps and provides practical guidance to museums and related institutions on how to create optimal visitor experiences for each of them. In a workshop-like format, she uses multiple examples, exercises, and resource links to walk the reader through the process.
Rush Rewards U
You have reached 400 XP and carrot coins. That is the daily max!
Limited time offer:
Get the first one free!
All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.
List price: $39.95
Copyright year: 2007
Publication date: 6/15/2008
Size: 6.75" wide x 8.75" long x 0.50" tall
|the need for change|
|Competing in an experience-driven world|
|the bear on the bicycle: the customer experience defined 2 Your customers and your staff|
|What do they want?|
|Getting them to come back|
|What's in a name? Defining your brand|
|Putting people first|
|Your site Breaking it down:|
|8 steps to a better visitor experience|
|Invitation-Designing for your guests|
|Welcome-Dust off your first impression|
|Orientation-Lost in space|
|Comfort-From toilets to typefaces|
|Communication-Craft your words carefully|
|Sensation-Fun and the five senses|
|Common Sense-Using your head|
|Finale-Take a bow|
|How to use this book|
|Instructions & calendar outlines|
|Exercises and Resources|