William C. Madsen, PhD, is the Director of the Training Program in Collaborative and Narrative Therapies at the Family Institute of Cambridge and the Director of the Family-Centered Services Project, an organizational change initiative dedicated to helping state organizations and community agencies develop more respectful and responsive ways of interacting with clients and families. Over the past 25 years, he has developed and administered many innovative programs, and currently provides training and consultation regarding collaborative approaches to therapy and the development of institutional cultures that support family-centered work.