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| Introduction: Why Violence Is an Issue for Social Work Practice | |
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| The Social Worker's Dilemma: Care versus Control | |
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| Conservative Social Policies and Desperate Clients | |
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| Predicting Violence | |
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| Organization of This Book | |
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| Skill Development Exercises | |
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| Violence and Social Work Practice | |
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| Violence in Our Society and in Our Workplaces | |
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| Violence in Our Society | |
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| Violence in Our Workplaces | |
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| Conclusion | |
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| Skill Development Exercises | |
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| Overview of the Incidence and Prevalence of Client Violence toward Social Workers | |
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| Overview of the Literature | |
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| The CV Study | |
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| Conclusion | |
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| Skill Development Exercises | |
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| Issues Related to Risk Assessment of Violent Clients | |
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| Understanding Client-Initiated Property Damage and Threats | |
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| Property Damage | |
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| Threats | |
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| Skill Development Exercises | |
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| Understanding Client-Initiated Physical Attacks | |
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| Fatal Attacks by Clients | |
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| The Nature of Attempted and Actual Physical Attacks | |
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| Use of Weapons | |
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| Client Motive or Provocation in Incidents of Attempted or Actual Physical Attacks | |
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| Conclusion | |
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| Skill Development Exercises | |
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| Risk Factors Associated with Violent Behavior | |
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| Individual and Clinical Risk Factors | |
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| Historical Risk Factors | |
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| Environmental/Contextual Risk Factors | |
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| Conclusion | |
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| Skill Development Exercises | |
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| The Instructional Package | |
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| The Risk Assessment of Violent Clients | |
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| Encountering a Violent Client | |
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| Aspects to Be Considered When Making a Risk Assessment | |
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| Diagnostic Assessment | |
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| The Assessment Interview | |
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| Environmental Assessment of the Client's Situation | |
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| Conclusion | |
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| Skill Development Exercises | |
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| Approaching and Engaging the Violent Client | |
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| Preparing for the Intervention | |
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| Choosing a Safe Interviewing Environment | |
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| Engaging and Talking with the Violent Client | |
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| The Role of Empathy and Communication Skills in Working with Violent Clients | |
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| Role of the Strengths Perspective | |
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| Conclusion | |
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| Skill Development Exercises | |
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| Intervention Modalities for Treating the Violent Client | |
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| Medication | |
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| Therapeutic Use of Food or Drinks | |
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| When to Hospitalize | |
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| Psychotherapy with Violent Clients | |
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| Behavior Therapy with Violent Clients | |
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| Intervention Strategies When a Client Makes a Threat | |
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| Social Workers' Immediate Responses to Incidents of Violence | |
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| Client Outcomes Following Incidents of Violence | |
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| Conclusion | |
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| Skill Development Exercises | |
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| Strategies to Prevent Client Violence in Office and Field Settings | |
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| Which Practice Settings Are the Most Risky? | |
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| Prevention Strategies for Office Settings | |
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| Prevention Strategies for Home Visits and Other Contacts in the Field | |
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| Conclusion | |
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| Skill Development Exercises | |
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| General Strategies for the Prevention of Violence | |
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| Conclusion | |
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| Skill Development Exercise | |
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| Model for a Violent Incident Report Form | |
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| Model for an Agency Safety Plan | |
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| Strategies to Prevent Client Violence | |
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| When Client Violence Occurs: The Multidimensional Impact on Social Workers | |
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| Blaming Ourselves | |
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| Social Workers' Emotional Reactions to Client Violence | |
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| Physical Injuries to the Social Worker as a Result of Client Violence | |
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| Impact on Social Workers' Feelings about Their Profession | |
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| Impact of Client Violence on Social Workers' Practice Conduct | |
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| Conclusion | |
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| Skill Development Exercise | |
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| Future Directions for Practice and Policy | |
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| Violence and Social Work Practice | |
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| The Empirical Basis of Our Understanding of Client Violence | |
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| Implications for the Future | |
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| Client Violence toward Social Workers Survey Questionnaire | |
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| A Model Syllabus for a Course on Understanding and Managing Violence and Safety in Social Work Practice | |
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| References | |
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| Index | |