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Complete Idiot's Guide to Managing People

ISBN-10: 159257145X

ISBN-13: 9781592571451

Edition: 3rd 2003 (Revised)

Authors: Arthur R. Pell

List price: $19.95
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Book details

List price: $19.95
Edition: 3rd
Copyright year: 2003
Publisher: Penguin Group (USA) Incorporated
Publication date: 12/2/2003
Binding: Paperback
Pages: 432
Size: 7.00" wide x 9.25" long x 1.00" tall
Weight: 1.540

What It Takes to Be a Manager
Don't Boss--Lead
The True Leader
The Changing Function of Leaders
The Thirteen Qualities of Truly Great Leaders
Make Your Commitment to Be a Leader
Managing in the Twenty-First Century
What's Going On?
Teams: One Way to Encourage Participation
Molding Your Ragtag Group into a Team
When the Company Downsizes
Get to Work
Don't Believe Everything Your Old Boss Taught You
Become a Modern Manager
"It Ain't Necessarily So"
The Golden Rule? Try the Platinum Rule
There's More to Management Than the Bottom Line
Consider the Long-Term Effects
Plotting the Course
Calibrating Your Compass
Build in Flexibility
Selling the Goals to Your Staff
SOPs: The Company Bible
Planning, Planning, Who'll Do the Planning?
The Art of Planning
Converting Plans into Action
Planning for Daily Activities
Scheduling Projects
Enough of This Preparation--Let's Get It Done!
Where's the Dough?
Lining Up Your Tools
Information: The Golden Key to Accomplishment
How to Talk the Talk
Communicating Made Easy
What You Say
How You Say It
Are You Really Listening?
Barriers to Clear Communication
Making Meetings More Meaningful
Conferences, Conventions, and Retreats
Getting the Most out of Conventions or Conferences
Get Your Staff into the Act
Don't Hesitate--Delegate!
Putting Delegation to Work
Following Labor and Equal Employment Laws
What the Laws Require
The Civil Rights Act of 1964
The Age Discrimination in Employment Act of 1967 (ADEA)
The Americans with Disabilities Act (ADA)
Things I'd Like to Know, but Can't Ask
Ouch! What Happens When You Violate the EEO Laws?
Sexual Harassment on the Job
Sex Harassment Is a Big Buck Offense
What Exactly Is Sexual Harassment?
Dating, Romance, and Marriage on the Job
Intra-Marriage
Sex Harassment by Others
Ten Steps to Preventing Sexual Harassment Charges
More on Labor Laws
Working with a Multicultural Workforce
The Immigration Reform and Control Act of 1986
Dress Codes--Yes or No?
Thank You for Not Smoking
Religion in the Workplace
Affirmative Action
The Wage and Hour Laws
Equal Pay Act
The National Labor Relations Act
Laws on Safety and Health
Time Off for Personal Needs
Staffing Your Organization
Twenty-Five Hiring Mistakes That Managers Make
Getting Started All Wrong
Using Regrettable Recruiting Resources
Screening Fiascos
Decision-Making Goofs
Losing Good Applicants
Writing Realistic Job Specs
Creating a Good Job Description
When Refilling a Position
When It's a Brand New Position
What You Seek in a Candidate
What Do I Have to Pay to Get the Person I Need?
Finding Top-Quality People
Your Best Bet May Be Close By
Finding the Right Candidate from Within the Company
Using Current Employees as a Recruiting Source
Using Outside Sources
Using Temps
The Internet as a Source for Personnel
Using Internet Referral Services
Recruiting During Periods of Layoffs
Screening Candidates
The First Step: Screening the Resumes
The Application Form
Application Clauses to Protect You
The Telephone Screening Interview
It's Show Time
The Structured Interview
Getting Started
Giving Information to the Applicant
Closing the Interview
Remembering the Applicant
Who Should I Hire?
Multiple Interviews
When You Work in Teams
Employment Tests: A Panacea or a Waste of Time?
Making Meaningful Reference Checks
Determining Whether an Applicant Can Do the Job
Choosing Among Several Top-Level Applicants
Avoiding Decision-Making Blunders
Making the Offer
Overcoming Obstacles
Congratulations--You Made an Offer!
Laying the Groundwork for Superior Performance
Getting Started on the Right Foot
The First Critical Days
On-Boarding
The Training Process
The Four Cs of Skill Training
Who Should Do the Training?
Training Tools and Techniques
Cross-Training
Preparing for Advancement
Mentor, Mentor--Where Is My Mentor?
Laying the Foundation for Self-Training
Developing an Excited and Enthusiastic Staff
Different Strokes for Different Folks
Making Your Team Self-Motivating
Making the Transition from Boss to Team Leader
When Your Company Doesn't Use Teams
Building Motivation into the Job
Twenty-One Motivators That Really Work Well
Avoid Negative Motivation
Career-Pathing: A Motivator for the Ambitious
Does Money Motivate?
Motivators vs. Satisfiers
Benefits: Motivators or Satisfiers?
Raises, Cost-of-Living Increases, and Other Adjustments
Old and New Incentive Pay Programs
Incentive Plans That Work
Perks: The Extras That Add Up
Telecommuting
Work/Life Programs
Let Them Know You Love Them
People Crave Recognition
Five Tips for Effective Praise
Give Them Something They Can Keep
Creating Recognition Programs That Work
Motivating the Unmotivated
Motivating Off-Site Employees
Motivating People Under Unfavorable Circumstances
When the Pressure Is On
When Wages Freeze
Retaining Good People
Keep Alert to Reasons for Turnover
The Chief Reasons People Quit
Preventive Maintenance
Dealing With Employee Problems on the Job
Making Performance Reviews More Meaningful
Setting Performance Standards
Choosing the Best System for You
Check the Box: The Trait-Based System
Measuring Results: A More Meaningful System
Collaborative Evaluation
The Nuts and Bolts of the Appraisal Interview
The 360[degree] Assessment
Turning the Tables: When Your Boss Reviews Your Performance
Dealing With Problem Employees
Building Up Low Self-Esteem
Dealing With Sensitive Sam, Temperamental Terry, Negative Nell, and Others
Addressing Stress and Burnout
Dealing with Alcohol and Drug Problems
HIV/AIDS in the Workplace
"It's Not My Staff--It's My Perrs"
Dealing With the Boss's Relatives
Workplace Violence--A Growing Menace
The Manager as a Counselor
Handling Gripes and Grievances
Resolving Conflicts Within Your Group
"I'm Not Dear Abby"
Knowing What to Do When Talking Doesn't Help
Employee Assistance Programs (EAPs)
The End of the Line
Doling Out Discipline
Progressive Discipline
The Reprimand: An Informal Warning
Conducting a Disciplinary Interview
Putting Employees on Probation
Suspension: The First Real Punishment
Termination: The Final Step
How to Fire an Employee Legally and Tactfully
The End of the Line in Progressive Discipline
Careful: Watch Your Words!
It's Show Time!
Spontaneous Termination: When You Fire Someone Without Progressive Discipline
You Can't Fire Me--I Quit!
Employment at Will
Separations, Layoffs, and Downsizing
What to Do When Employees Give Notice
Furloughs: Short-Term Layoffs
Downsizing: The Permanent Layoff
Appendixes
Words to Work By: A Glossary
Pertinent Publications and Professional Associations
Index