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| Voice Fundamentals for Unified Communication | |
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| Voice Fundamentals | |
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| Cisco VoIP Structure | |
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| Common Topologies | |
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| Cisco Switch, Router, and Phone Fundamentals for Unified Voice | |
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| Technology Overview-Device Connections: Router, Switch, IP Phones | |
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| Topology | |
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| Configuration | |
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| Configure the Router's Hostname | |
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| Configure the Router for InterVLAN Routing | |
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| Configure the PoE Switch for Basic Connectivity | |
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| Configure Voice and Daia VLANs on the PoE Switch | |
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| Configure One Interface for the Data VLAN | |
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| Configure One Interface for the Voice VLAN | |
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| Configure One Interface for Both the Data VLAN and the Voice VLAN | |
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| Reset the Cisco 7965G Unified IP Phone to Factory Defaults | |
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| Verification | |
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| Troubleshooting | |
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| Actively Debug Issues When They Arise | |
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| Cisco Unified Communications Manager Express | |
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| Topology | |
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| Administration Interfaces | |
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| Configuration | |
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| Configuring Cisco Unified Communications Manager Express for the First Time | |
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| Accessing and Using the Cisco Configuration Professional | |
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| Basic Telephony Settings | |
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| Cisco Unified CME Features | |
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| Creating Extensions | |
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| Modifying Extensions | |
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| Deleting Extensions | |
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| Cloning Extensions | |
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| Creating Phones and Users | |
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| Modifying Phones and Users | |
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| Deleting Phones and Users | |
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| Other Telephony Features | |
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| Cisco Unified Communications Manager (CUCM) Administration and Management | |
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| Topology | |
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| Cisco Unified Communications Manager Administration Interfaces | |
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| Accessing the Management GUI and CLI Interfaces | |
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| Accessing and Using the Web GUI | |
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| Accessing and Using the CLI | |
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| Changing CUCM Name to IP Address for DNS Independence | |
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| Configuring a Unified CM Group | |
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| Configuring a Phone NTP Reference | |
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| Configuring a Date/Time Group | |
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| Configuring a Region | |
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| Configuring Locations | |
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| Configuring Device Pools | |
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| Configuring a Partition | |
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| Configuring a Calling Search Space | |
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| Activating Services and Features | |
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| Creating a Phone Button Template | |
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| Creating a Softkey Template | |
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| Creating a Common Phone Profile | |
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| Creating an Application User with Administrative Rights | |
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| Creating an Application User with Read-Only Rights | |
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| Creating an End User Manually | |
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| Adding Users via LDAP Synchronization | |
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| Configuring LDAP Authentication for End Users | |
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| Adding an IP Phone to CUCM Manually | |
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| Adding a Directory Number (DN) to a Phone | |
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| Adding Phones Using Auto-registration | |
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| Adding End Users and Phones with the Bulk Administration Tool (BAT) | |
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| Configuring an H.323 Gateway in CUCM | |
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| Configuring a Route Pattern | |
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| Cisco Unified Communications Manager (CUCM) Telephony and Mobility Features | |
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| Topology | |
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| Configuring a Hunt Group | |
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| Configuring a Line Group | |
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| Configuring a Hunt List | |
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| Configuring a Hunt Pilot | |
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| Configuring Shared Lines | |
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| Configuring Barge and Privacy | |
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| Configuring Call Forward | |
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| Configuring Call Pickup | |
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| Configuring Call Park | |
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| Configuring Directed Call Park | |
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| Configuring Native Presence (Busy Lamp Field [BLF] Speed Dial) | |
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| Configuring Extension Mobility | |
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| Configuring Intercom | |
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| Configuring Mobile Connect | |
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| Configuring Mobile Voice Access (MVA) | |
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| Summary | |
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| Cisco Unity Connection and Cisco Unified Presence | |
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| Topology | |
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| Cisco Unity Connection Administration Interfaces | |
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| Cisco Unity Connection | |
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| Configuring Class of Service in Cisco Unity Connection | |
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| Configuring Partitions and Search Spaces in Unity Connection | |
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| Configuring User Templates in Cisco Unity Connection | |
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| Managing Users in Cisco Unity Connection | |
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| Adding Users Manually | |
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| Importing Users via AXL from CUCM | |
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| Importing Users with LDAP | |
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| Importing Users with the Bulk Administration Tool (BAT) | |
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| Configuring Call Handlers in Cisco Unity Connection | |
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| Cisco Unity Connection Reports | |
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| Cisco Unified Presence Server Administration Interfaces | |
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| Cisco Unity Connection and Cisco Unified Presence Backup and Restore | |
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| Management, Monitoring, and Troubleshooting CUCM | |
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| Topology | |
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| Cisco IP Phone Boot and Restart Processes | |
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| Cisco IP Phone Boot Process | |
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| Phone Restart Procedure | |
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| Troubleshooting Using the Phone Web Page | |
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| Dialed Number Analyzer | |
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| Cisco Unified Reporting | |
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| Cisco Real Time Monitoring Tool (RTMT) | |
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| Monitoring and Troubleshooting Using CLI Commands | |
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| Configuring Backup and Recovery | |
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| Summary | |
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| Putting It All Together | |
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| Topology | |
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| Design | |
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| Configuration | |
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| Verification | |
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| Troubleshooting | |
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| Appendix: Create Your Own Journal Here | |