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Dedication | |
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Acknowledgements | |
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About the author | |
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Foreword | |
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Learning objectives | |
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Prologue | |
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Understanding the forces | |
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What is horizontal hostility? | |
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Defining horizontal hostility | |
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Is horizontal hostility intentional? | |
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Tales from the front line | |
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Prevalence | |
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Impact | |
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Retention during a nursing shortage | |
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Summary | |
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Bibliography | |
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Exploring theory | |
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Marie's story: A manager's point of view | |
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Oppression theory | |
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Supporting theory: Insights from the animal kingdom | |
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Populations at risk | |
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Figure 2.1: The 10 most frequent forms of lateral violence in nursing practice | |
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Why is horizontal hostility so virulent? | |
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Summary | |
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Bibliography | |
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A root cause analysis of horizontal hostility | |
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Marie's search for answers | |
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Intrinsic factors | |
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Extrinsic factors | |
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Summary | |
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Bibliography | |
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Enlarging the landscape | |
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Context is critical | |
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Organizational context | |
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Professional context | |
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In the context of our world | |
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Summary | |
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Recommended reading | |
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Bibliography | |
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Best practices to eliminate horizontal hostility | |
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Introduction | |
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The big picture: An analogy | |
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Nurturing our young | |
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Impediments to a healthy new nurse experience | |
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Creating a healthy environment for student nurses | |
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Figure 5.1: Nurse-to-nurse hostility fact sheet | |
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Bringing horizontal hostility to light at nursing schools | |
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New resident nurses | |
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Figure 5.2: Expected behaviors of those who call themselves professionals | |
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Figure 5.3: Cueing cards attached to identification badge | |
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Summary | |
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Recommended reading | |
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Bibliography | |
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Managerial response | |
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Awareness: Ability to see the problem | |
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Figure 6.1: Sample questionnaire | |
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Figure 6.2: Verbal abuse survey | |
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Communication | |
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Figure 6.3: Charge nurse assessment tool | |
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Response | |
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Persistence and consistency is mandatory | |
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Empowering staff | |
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Summary | |
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Recommended reading | |
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Bibliography | |
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Organizational opportunities | |
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Framework for leading organizational change to eliminate hostility | |
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Increase a healthy culture | |
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Decrease hostility | |
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Figure 7.1: Commitment to coworkers | |
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How the system sets up the manager to fail | |
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Summary | |
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Recommended reading | |
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Bibliography | |
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Individual response | |
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Starting with ourselves | |
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Transitioning from a closed system to an open system | |
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Bibliography | |
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Epilogue | |
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Nursing education instructional guide | |
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Instructions for obtaining your nursing contact hours | |
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Nursing education exam | |
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Nursing education evaluation | |