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| Preface | |
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| Introduction | |
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| September 11, 2001 - The World Changes | |
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| Remembering Things Past | |
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| Disasters Large and Small | |
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| Lessons Learned from "Ground Zero" | |
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| Verizon Heroically Rises to the Occasion | |
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| The Pyramid | |
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| Early Recovery | |
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| The Immediate Aftermath | |
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| Restocking NYSE Circuits | |
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| Justifiable Pride | |
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| Customer Backup | |
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| Doubling Up in Branch Offices | |
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| New York City Command and Control Center | |
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| Bridge and Tunnel Telecom | |
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| Disaster Specialists | |
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| Disaster Drills | |
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| The End of the Beginning | |
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| Conferencing Technology - Addressing the Fear Factor | |
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| In a Nutshell... | |
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| Why Use Conferencing Technology? | |
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| Pre-Disaster Trends | |
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| Post-Disaster Trends | |
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| Types of Conferencing Technology | |
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| Circuit-switched versus Packet-switched | |
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| Why Now? | |
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| The H and G "Standards" | |
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| MGCP and Megaco / H.248 enable Decomposed Gateways | |
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| Does MGCP and Megaco / H.248 get along with SIP? | |
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| Web Collaboration | |
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| An IP Video Renaissance | |
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| Vendors and Service Providers | |
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| Audio Conferencing is Still the Workhorse | |
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| Audio Conferencing Services | |
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| Customer Premise Audio Conferencing Devices | |
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| Conference Bridges | |
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| Phone System Conferencing Add-Ons | |
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| IP-Centric Audio Conferencing | |
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| "Roll your Own" Audio Conferencing | |
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| Audio Conferencing Buyer's Checklist | |
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| Data / Web Conferencing Gaining in Popularity | |
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| Does the Future Belong to Video (full multimedia) Conferencing? | |
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| Four Sizes Fit All | |
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| Centralized and Decentralized Multipoint Conferencing | |
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| "Multicasting" and Broadcast Conference Modes | |
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| Video Conferencing Buyer's Checklist | |
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| What's Next? | |
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| Companies Offering Video Conferencing Products and Services | |
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| Companies Offering General Conferencing Products and Services | |
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| Fault Tolerant Computing | |
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| The Need for Reliable Computing Power | |
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| Communications Must Run 24/7/365 | |
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| Fault-Resilient Footprints: Divergent Applications, Divergent Forms of Fault Resilient Hardware | |
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| Motherboards vs. Passive Backplanes | |
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| Embedded Boards | |
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| Be Careful in Choosing a Motherboard | |
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| Pizza Boxes | |
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| Shoe-box Computers | |
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| The Classic 19-inch Rackmount | |
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| The Chassis / Blade Approach | |
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| Bus Wars | |
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| CompactPCI | |
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| Mezzanine Madness | |
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| VMEbus | |
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| CompactPCI vs. VME | |
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| Sun-based Platforms | |
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| PICMG 3.X / AdvancedTCA | |
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| Strategies for Fault-Resilience: Temperature Control, Monitoring, Prediction, Failover, Maintainability | |
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| Heat is the Enemy | |
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| Hot Power Supply, Hot Potato | |
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| What Power Supply | |
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| Blow Ye Wind | |
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| Monitoring and Alarm Boards | |
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| Automatic Failover | |
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| The PICMG 2.13 Standard | |
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| PICMG 2.16 Packet Switched Backplanes | |
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| Bye-Bye Bus? Serial and Pseudoserial Switch Fabrics Appear | |
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| InfiniBand | |
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| Arapahoe / 3GIO | |
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| HyperTransport | |
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| RapidIO | |
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| StarGen's StarFabric | |
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| PLX's Adaptive Switch Fabric Architecture | |
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| Different Strokes | |
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| Maintainability | |
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| Hot Swappable Components | |
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| Maintaining Call Center PCs with "Concentrated Computing" | |
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| Faultless Software | |
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| Software and Hardware Must Not Fight Each other | |
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| The Add-On | |
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| Platform Management Software for Fault Tolerance | |
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| Just Plain Stupid Errors | |
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| Top of the World, Ma | |
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| The Service Availability Forum's Middleware | |
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| Buying Fault Resilient Computing | |
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| Not Just Boxes - The Changing Role of the Fault-Resilient Manufacturer | |
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| Online Purchasing and "Virtual Configuration" | |
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| Fault Tolerant manufacturing of Fault Tolerant Computers - Assembly, Certification, Software Pre-installation, and Testing | |
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| Kanban | |
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| Poka-yoke | |
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| Testing | |
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| Kaizen and Gemba | |
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| Data Management and Storage Technology | |
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| Everything is Data, Even Money | |
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| RAID Revisited | |
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| RAID as a State of Mind | |
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| The Birth of NAS | |
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| The Rise of the SAN | |
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| The SAN - NAS Love-Hate Relationship | |
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| The Future of SANs | |
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| Storage Virtualization | |
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| SAN Management is Improving | |
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| Data Hosting and Remote Backup Services | |
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| Top 10 Data Protection Tips | |
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| Power Protection | |
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| More Power to You | |
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| Calming the Waters | |
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| The Weird World of Static Electricity | |
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| The Power Protection Device Family | |
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| Power Conditioners | |
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| AC Power and Telephone Lien Surge Suppressors | |
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| UPSs | |
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| Server-Room and Site Power Protection | |
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| Special Considerations for the Low End Marketplace | |
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| Special Considerations for the High-End Marketplace | |
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| Single-Phase vs. Three-Phase Power | |
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| Line Frequency | |
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| Differential Ground Problems | |
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| AC Signal Purity | |
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| High-End Line Conditioners | |
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| High-Power UPSs | |
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| High-Power USP Issues | |
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| The Smart UPS | |
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| When a UPS Needs Help | |
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| Exotic Futuristic Stuff | |
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| Wireless - Staying Connected | |
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| Wireless Technology to the Rescue | |
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| Wireless LANs - Practical at Last | |
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| From Fantasy to Reality | |
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| The Business Case for WLANs | |
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| The Components | |
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| WLAN Client Adapters | |
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| Access Points (APs) | |
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| Bringing WLANs to the Great Outdoors | |
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| Security or Lack Thereof | |
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| Encryption | |
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| Fixed Wireless or "Wireless Broadband" | |
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| Future Migration | |
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| Wireless Voice Services | |
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| IP Phones - Wireless? | |